Lusinee A Kamara
Edmonton
Summary
Experienced administrative professional with 8 years of expertise in office support, customer service, and claims management. Skilled in scheduling, answering inquiries, preparing meeting minutes, and maintaining office systems. Strong communication skills and a focus on fostering positive relationships to ensure smooth office operations. Dedicated and successful in fast-paced office settings, with a proven track record of completing various clerical tasks and providing staff support. Responsible, punctual, and highly productive even when working with minimal supervision.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Minto Metals
02.2021 - 12.2024
- Developed detailed presentations and itineraries for executive meetings using Microsoft PowerPoint
- Authored two reports per week on administrative operations using Microsoft Word, boosting departmental transparency
- Reported to the administrative lead or office manager for daily updates, accomplishments, and any issues requiring attention
- Recorded and prepared minutes of meetings, seminar and conference
- Coordinated team meetings and events and prepared agendas
Administrative Associate
Accident & Casualty Insurance Company
01.2018 - 01.2021
- Answered phone calls and directed callers to appropriate personnel, scheduled appointments, signed for incoming packages, and assisted clients and other visitors
- Managed the customer complaint database
- Drafted insights to improve activities based on needs for documentation, process improvement, or new tool introduction
- Provided administrative support to ensure efficient office operations
- Operated and maintained office equipment, including printers, copiers, and fax machines
Customer Service Supervisor
Accident & Casualty Insurance Company
01.2016 - 01.2018
- Promoted the company’s products or services to prospective clients
- Provided continuous, constructive feedback to salespeople
- Maintained positive professional relationships with clients
- Monitored sales progress to ensure that corporate goals are being met
- Interacted with clients and responded to important inquiries about the company’s products or services
Education
MBA - Business Administration And Management
University of Bradford
Bradford, UK07-2017
Bachelor of Science - Economics
African Methodist Episcopal University
Monrovia-Liberia11-2009
Skills
- Excellent communication and interpersonal skills
- Problem solver and conflict resolver
- Good negotiation and customer service skills
- Number lover and analytical skills
- Proficient in MS Suite: Excel, Word, Outlook and PowerPoint
- Flexible to work in shifts and extended working hours
- Attentive to details and multitasker
- Quick learner and self-starter
- Team player and good leader
- Data entry
- Office administration
- Administrative support
- Microsoft Word
- Microsoft Excel
- Time management
- Customer relations
- Computer proficiency
- Microsoft outlook
- Strong problem solver
- Microsoft Office Suite
- Office management
- Professional and mature
Languages
English
Full Professional
Timeline
Administrative Assistant
Minto Metals
02.2021 - 12.2024
Administrative Associate
Accident & Casualty Insurance Company
01.2018 - 01.2021
Customer Service Supervisor
Accident & Casualty Insurance Company
01.2016 - 01.2018
MBA - Business Administration And Management
University of Bradford
Bachelor of Science - Economics
African Methodist Episcopal University
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