Alexandra Cowan
Mississauga,Ontario
Summary
Accomplished Bartender Trainer and Supervisor with a proven track record at Erin Mills Pump, enhancing bar efficiency and customer satisfaction through advanced bartending techniques and effective mentoring. Skilled in specialty drink creation and performance, with a focus on fostering strong patron relationships and maintaining high safety standards.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Bartender Trainer
Pump House Grille
08.2023 - Current
- Improved bartender skills by conducting comprehensive training sessions on cocktail recipes, customer service, and bar management.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Boosted overall efficiency at the bar by implementing best practices in workflow organization, time management, and multitasking strategies.
- Enhanced customer experience by addressing complaints promptly, offering personalized recommendations, and maintaining a high level of professionalism throughout interactions.
Bartender Supervisor
Erin Mills Pump
08.2015 - 08.2023
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
International Flight Attendant
Sky Service
06.1996 - 03.2010
- Resolved passenger conflicts and medical emergencies during flights.
- Remained current on industry regulations and changes affecting international air travel to provide accurate information to both colleagues and customers when necessary.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Education
Bachelor of Science - Sustainable Agriculture
University of Western Ontario
London, ON05.1991
Skills
- Advanced Bartending Techniques
- Performance skills
- Specialty drink creation
- Mentoring abilities
Certification
Smart Serve Accredited
Bartending School of Toronto
Timeline
Bartender Trainer
Pump House Grille
08.2023 - Current
Bartender Supervisor
Erin Mills Pump
08.2015 - 08.2023
International Flight Attendant
Sky Service
06.1996 - 03.2010
Bachelor of Science - Sustainable Agriculture
University of Western Ontario
Smart Serve Accredited
Bartending School of Toronto
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