Nicole Sarti
Corona
Summary
Resourceful Bartender Trainer known for productivity and efficient task completion. Skilled in mixology, customer service management, and training program development. Excel at communication, leadership, and adaptability, ensuring smooth operations and high-quality training outcomes.
Seasoned Bartender Trainer with background in crafting and implementing bar staff training programs. Skilled at enhancing bartending techniques, boosting efficiency, and improving customer service standards. Strengths include strong leadership qualities, keen understanding of mixology, and ability to create engaging learning environments. Notable contributions include successfully transforming underperforming teams into high performing units through targeted training initiatives.
Overview
15
15
years of professional experience
1990
1990
years of post-secondary education
Work History
Bartender Trainer
Reunion Kitchen + Drink
Corona
05.2023 - Current
- Trained new bartenders on drink preparation techniques and service standards.
- Developed training materials to enhance staff knowledge and skills.
- Conducted workshops on cocktail recipes and mixology fundamentals.
- Demonstrated proper use of bar equipment and tools for efficiency.
- Oversaw daily operations to ensure compliance with health regulations.
- Mentored team members to improve customer service interactions.
- Collaborated with management to refine training programs based on feedback.
- Demonstrated safe working methods to ensure a safe environment for all staff members.
- Developed and conducted comprehensive training plans for new bartenders, emphasizing customer service, product knowledge, and responsible alcohol service.
- Identified areas where additional training was needed and provided individual instruction as required.
- Trained new bartenders on drink preparation and upselling techniques.
- Instructed trainees on how to properly use POS systems as well as handle cash transactions accurately.
Bartender
La Vida Cantina
Costa Mesa
02.2021 - 05.2023
- Prepared and served a variety of cocktails and beverages for guests.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in inventory management by tracking stock levels and ordering supplies.
- Provided exceptional customer service by engaging with patrons and addressing needs.
- Enforced responsible alcohol service policies to promote guest safety.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Poured wine, beer, and cocktails for patrons.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Server Trainer
Wood Ranch
Chino Hills
07.2017 - 12.2020
- Trained new servers on menu items and service standards.
- Facilitated team meetings to enhance communication and teamwork.
- Conducted performance evaluations for server staff to assess skills.
- Ensured compliance with health and safety regulations during training sessions.
- Provided exceptional service to high volume of daily customers.
- Educated waiters on menu, memorization strategies and how to convey information clearly.
- Provided one-on-one support to ensure successful completion of training objectives.
- Instructed new staff members on food handling procedures and service techniques.
- Monitored performance of trainees throughout the course duration to identify areas for improvement.
- Maintained a positive learning environment by addressing any questions or concerns raised by participants promptly.
- Collaborated with other trainers to design innovative teaching strategies that engage learners more effectively.
- Worked directly with servers for many shifts during training process.
- Assessed trainee progress through practical and written tests, adjusting training approach as needed for individual learning styles.
- Guided new servers in developing upselling strategies to enhance guest experience and increase sales.
- Conducted comprehensive training sessions for new servers, focusing on menu knowledge, customer service skills, and POS system operation.
Lead Bartender
Claim Jumper Restaurant
Santa Ana
10.2010 - 12.2018
- Supervised bartending team to ensure efficient service during peak hours.
- Trained new bartenders on cocktail preparation and customer service techniques.
- Managed inventory and ordered supplies to maintain fully stocked bar.
- Ensured compliance with health and safety regulations in bar operations.
- Resolved customer complaints swiftly to maintain high satisfaction levels in service.
- Created an atmosphere conducive to socializing among patrons through conversation and enthusiasm.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Trained new bartenders on drink preparation and upselling techniques.
- Provided exceptional customer service by greeting and serving guests in a friendly, positive manner.
- Stocked bar with beer, wine, liquor and related supplies.
- Met customer, business operations, and server needs with minimal errors or delays.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Resolved customer complaints promptly and professionally while adhering to company guidelines.
- Demonstrated knowledge about wines, beers, spirits and cocktails by providing detailed descriptions upon request.
- Prepared mixed drinks according to standard recipes.
Education
Bachelor of Arts - Human Services
California State University, Fullerton
Fullerton, CA 09.2025 - 05.2010
Orange Lutheran High School
Orange, CASkills
- Cocktail preparation
- POS system operation
- Inventory management
- Health compliance
- Customer engagement
- Upselling techniques
- Staff training
- Service standards
- Effective communication
- Problem solving
- Safety procedures
- Expert mixology
- Recipe creation
- Performance skills
- Advanced bartending techniques
- Specialty drink creation
- Workstation organization
- Cash handling proficiency
- Alcohol safety regulations
- Food safety training
- Adaptability
- Professional development
- Multitasking capacity
- Leadership development
Timeline
Bachelor of Arts - Human Services
California State University, Fullerton
09.2025 - 05.2010
Bartender Trainer
Reunion Kitchen + Drink
05.2023 - Current
Bartender
La Vida Cantina
02.2021 - 05.2023
Server Trainer
Wood Ranch
07.2017 - 12.2020
Lead Bartender
Claim Jumper Restaurant
10.2010 - 12.2018
Orange Lutheran High School