Alexandra Charron Potvin
Sudbury,Canada
Summary
Studious and passionate professional with extensive knowledge of teaching material using modern methodologies. Cultivates positive relationships with students to enhance participation and increase overall success. Outgoing and friendly with fantastic attention to detail.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
1
1
Bachelor Degree in French with a minor in psychology
Work History
Educator and Program Assistant
Educational center at Jardins des Câlins
Limoges
01.2023 - Current
- I work as an educator and a program assistant supporting children on the autism spectrum and children with complex medical needs.
- I have learned about ABA and Co-Regulation approaches to de escalate children in crisis.
- Provided appropriate feedback on work, behavior, and attitude towards learning.
- Developed and implemented lesson plans to meet the individual needs of students.
- Organized activities and resources to promote student engagement in learning.
- Assessed student progress regularly through formal and informal assessments.
Customer Service Representative
Tim Hortons
Russell
01.2021 - 12.2023
- In this position, I learned the elements of customer service, food preparation and all duties of being at the front desk
- It is a fast-paced environment that requires me to be efficient, user-friendly, and fast to meet the high demands of the industry
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Summer Student Position
National Capital Commission
Ottawa
01.2021 - 12.2021
- Ability to work in a team Sense of initiative Sense of organization
- Working on various projects and translations was my main focus.
- Attending team meetings and assured proper note taking for upper management
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
Support Educator
Autism Group of Prescott-Russe
Casselman, Ontario
11.2017 - 12.2021
- I’ve learned how to have an inclusive approach to children with special needs
- I learned to take an inclusive approach with them, focusing on their strengths instead of their challenges
- As a worker, I was assigned a specific age group and was responsible for their care and progress at each session
- As part of my duties, I implemented after-school programming for children on the autism spectrum
- I invited the children to take part in the activity and coordinated the smooth running of the activities
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Provided appropriate feedback on work, behavior, and attitude towards learning and social development skills.
- Collaborated with colleagues to share best practices in teaching methods.
- Engaged parents in their children's education by providing regular updates about social and emotional developments activities.
- I started as a volunteer because of my sister’s diagnose with autism, and then became a mentor and a facilitator for the cause.
Customer Service and Gate Service Representative
Calypso Water Park
Limoges, Ontario
10.2016 - 09.2020
- Greeted customers and answered inquiries in a professional manner.
- Assisted customers with purchases, returns, and exchanges of merchandise.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Resolved customer complaints promptly and efficiently.
- Ensured compliance with all safety regulations within the store environment.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Upheld strict standards for quality and performance.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Consulted with customers regarding needs and addressed concerns.
- Audited customer account information to identify issues and develop solutions.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Escalated complex issues and set up appointments for further service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Organizer and Animator
Rivière Castor Summer Camp
Rivière Castor
01.2015 - 12.2016
- I implemented extracurricular programming and summer camp to result in new activities
- I co-facilitated with a senior educator for the age groups of 6-12 years
- I would ensure the safety of children
- I would invite the children to participate in the activity and to coordinate the smooth running of the activity
Education
Bachelor of Science - Speech Pathology
Laurentian University
Greater Sudbury, ON09-2024
Bachelor of Arts - Major French, Minor Psychology
Carleton University
Ottawa, ON08-2024
High School diploma - Social Studies And Women’s Studies
École secondaire Catholique Embrun
06-2020
Skills
- Communication skills
- Ability to work in a team
- Sense of initiative
- Organizational skills
- Academic goals
- Special Education
- Upselling
- Product Sales
- Payment Processing
- Inventory Control
- Customer Needs Assessment
- Flexible Schedule
- Cash Register Operation
- Verbal/written communication
- Adapt to diverse groups
- Customer Service
- Store Opening and Closing
- Merchandising understanding
- Cash Handling Accuracy
- Relationship selling
Certification
- Self Serve, 2024
- First Aid & CPR, 2019
Timeline
Educator and Program Assistant
Educational center at Jardins des Câlins
01.2023 - Current
Customer Service Representative
Tim Hortons
01.2021 - 12.2023
Summer Student Position
National Capital Commission
01.2021 - 12.2021
Support Educator
Autism Group of Prescott-Russe
11.2017 - 12.2021
Customer Service and Gate Service Representative
Calypso Water Park
10.2016 - 09.2020
Organizer and Animator
Rivière Castor Summer Camp
01.2015 - 12.2016
Bachelor of Science - Speech Pathology
Laurentian University
Bachelor of Arts - Major French, Minor Psychology
Carleton University
High School diploma - Social Studies And Women’s Studies
École secondaire Catholique Embrun