Alexandra Bradley
Ottawa
Summary
An enthusiastic and results-driven sales professional with four years of experience, including two years in a supervisory role, seeking a full-time opportunity with Porter Airlines. With a Bachelor's degree in Business Management, I am eager to apply my customer service expertise and leadership skills to contribute to the company's growth and success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Canada Trust
Ottawa
10.2023 - Current
- Approached prospective clients through emails and cold calling to consistently meet sales targets.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Maintained up-to-date knowledge of all products offered by the bank including rates and terms.
- Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Processed new accounts, loan applications, credit card applications, and other requests from customers.
- Facilitated the loan application process, from documentation collection to approval communication.
- Alleviated issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Gave supervisor overrides and assisted with management duties
Customer Experience Associate
TD Canada Trust
Ottawa
09.2021 - 10.2023
- Solved customer complaints effectively and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Cashier Supervisor
Sobeys
Ottawa
09.2020 - 10.2021
- Helped with purchases and signed customers up for rewards program.
- Answered phone calls to assist customers with questions and orders.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Adhered to social distancing protocols and wore mask or face shield.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Discounted purchases by scanning and redeeming coupons.
- Maintained work area and kept cash drawer organized.
Education
Bachelor's of Business Management - Telfer School of Management
University of Ottawa
Ottawa, ON06-2025
High School Diploma -
College Catholique Mer Bleue
Ottawa, ON06-2021
Skills
- Customer service
- Financial analysis
- Sales strategies
- Account management
- Data entry
- Team building
- Routine management
- Following directions
- Dependability
- Microsoft applications proficiency
- Problem resolution
- Relationship development
- Adaptability
- Time management skills
Accomplishments
- Ontario Scholar - received 06/2021
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Affiliations
- Travel
- Swimming
- Philanthropy
- GCGH - Competitive Hockey
- OAFA - Softball/Fastball
Volunteer
- CHEO Race for the Kids -barbecue fundraiser
- RBC Pride Parades
- Maple Ridge Elementary School - teacher helper in a kindergarten class
- NDC - helping third graders with homework
- Toy Mountain - collect and package toys for less fortunate youth
- Alzheimer's Society - walk to raise money for Alzeimer's
- Chanel - makeup model
- Rockland Help Centre Annual Food Drive - food collector
- CCMB - set up Soirée des Parents
- TD Friends of the Environment Foundation - Shoreline clean-up Ottawa River
- Tutor - private tutor in reading and math of 6 & 9 yr olds
Certification
- Voice of the Business Academy - Subject Matter Expert in Market Insights/Competitive Intelligence Certificate (completed 04/2024))
- The Investment Funds in Canada (IFC) - certification to be completed by 11/2025
References
- References available upon request
Timeline
Personal Banking Associate
TD Canada Trust
10.2023 - Current
Customer Experience Associate
TD Canada Trust
09.2021 - 10.2023
Cashier Supervisor
Sobeys
09.2020 - 10.2021
Bachelor's of Business Management - Telfer School of Management
University of Ottawa
High School Diploma -
College Catholique Mer Bleue
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