Alexandra Borden
Edmonton
Summary
Dynamic professional with extensive experience as an Executive Assistant at Community Living Options, adept at travel coordination and project oversight. Proven problem solver, recognized for enhancing team productivity and morale through effective communication and event coordination. Resourceful in managing confidential information and fostering inclusive environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant
Community Living Options
08.2017 - 03.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments.
- Arranged travel & Processed travel expenses and reimbursements for executive team
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Contributed to budget management by monitoring expenses.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
Director-Volunteer
CIBC-Run for the Cure
04.2014 - 10.2016
- Organized and facilitated coordination of project in line with CIBC's targets and initiatives.
- Implemented training programs to improve volunteer skills and knowledge, enhancing overall impact on the community.
- Established clear expectations and guidelines for volunteer conduct, ensuring professionalism in all interactions with the public.
- Maintained detailed records of all completed projects for future reference, enabling informed decision-making regarding resource allocation moving forward.
- Recruited and trained diverse groups of volunteers, fostering an inclusive environment within the organization.
- Ensured event met local revenue and participant targets.
- Tasked with overseeing and maintaining yearly Run budget.
Customer Service Representative
Air Canada
09.2014 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Program Director
READ Saint John
09.2012 - 10.2014
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Designed customized training programs to enhance staff knowledge and skills in key areas of responsibility.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
- Organized and Coordinated various fundraising events.
Education
Bachelor of Science - Therapeutic Recreation - Health Sciences
Dalhousie University
Halifax, Nova ScotiaDiploma - Administrative Professional-Executive
New Brunswick Community College
Saint John, NB06-2017
Skills
- Strong problem solver
- Travel coordination
- Resourceful
- Project oversight
Certification
- TESOL Certified
Timeline
Executive Assistant
Community Living Options
08.2017 - 03.2022
Customer Service Representative
Air Canada
09.2014 - 09.2016
Director-Volunteer
CIBC-Run for the Cure
04.2014 - 10.2016
Program Director
READ Saint John
09.2012 - 10.2014
Bachelor of Science - Therapeutic Recreation - Health Sciences
Dalhousie University
Diploma - Administrative Professional-Executive
New Brunswick Community College
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