Alexander Sugian
Gaspè,Canada
Summary
- 4 years in project management professional with extensive engineering and technical experience managing multifaceted technology projects & programs from initiation, planning & development to project closeout. Highly skilled in needs assessment, quality assurance, managing suppliers and communicating deadlines, and completing projects under budget and within schedule.
- 6 years of extensive working experience in Audio Video live streaming broadcasting system operator/technician, satellite dish uplink installation and configuration, AV broadcasting system studio setup installation and configuration, Lights and Sounds event technician
- 7 years proven technical skills in Security System installation, troubleshoot and repair; Fire Detection and alarm system ( FDAS ), CCTV ( IP and Analog ), Alarm system, Perimeter Alarm System, AES anti theft system, Burglar alarm, Structured cabling, Perimeter alarm system, Home automation, Pay parking system, FID Turnstile, Access control, Security System integration, Point to point cctv camera installation and configuration, Building wiring / Electrical System
- 10 years of extensive technical experience and develop / improved knowledge and skills in Computer network system, system analyst, system administrator, Data center infrastructure, data cabling, mainframe installation, upgrading web- server hardware/software Computer technician ( Hardware and Software ), MS Office, Desktop applications, Multimedia software, Active Directory and Exchange, O365, MS Outlook, virtual desktops (Citrix, VMWare, Microsoft Azure), CRM, VPN Experience using ITSM Ticketing tools (e.g. Service Now, Remedy)
- 6 years of solid knowledge and skills in Adobe after effects, Adobe premiere, Adobe Photoshop, Final cut pro, Uniplay CG, Streamlab, OBS
- Proven technical skills: Troubleshooting software and hardware, Repairing, Replacement, Upgrading, Maintenance, Telecommunications, Networking, Integration, Audio Visual, Home automation, Labor and materials costing estimation, Project management
Overview
12
12
years of professional experience
Work History
IT Specialist
GE Vernova
11.2022 - Current
- Providing end user training for existing collaboration tools and digital workplace technologies
- Reviewing end-to-end customer technology adoption processes to proactively identify gaps and prioritize/execute IT process improvements that increase customer satisfaction and contribute to overall customer success
- Interfacing directly with customers to understand how they are currently using digital workplace technology, and how they could benefit from additional technologies or features
- System administration such as; Firewalls, Exchange, Office 365, Active Directory, Citrix XenApp, Citrix NetScaler, Citrix Studio, Citrix Director, Citrix Storefront, RSA, Backups, VMware, Azure, Servers, Networking, Security, VPN, Service now, Active directory, Digital signage RE View
- Providing timely, proactive communications to stakeholders on significant issues and developments
- Collaborate with IT team and developers to produce new systems
- Serving as the single point of contact for the customer via verbal and written communication
- Resolving day-to-day issues related to strategy implementation
- Escalates issues that impact the client and/or strategic initiatives
- Troubleshooting and resolving software, hardware and network technical issues
- Responsible for the new installation of network switch cabinet, network switches, AP (antenna)
- Adding, removing or updating user information such as logins and passwords.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Walked individuals through basic troubleshooting tasks.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Trained employees on new technologies, increasing competency levels across the organization.
- Patched software and installed new versions to eliminate security problems and protect data.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with cross-functional teams to develop innovative IT strategies aligned with business goals.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted with updating technical support best practices for use by team.
Production Technical Engineer (Live Streaming / Broadcasting)
W-Tech Solutions
07.2022 - 09.2022
- Report and work directly with Production Director
- System administration such as; Desktop applications, Multimedia software, Active Directory and Exchange, virtual desktops (Citrix, VMWare, Microsoft Azure), CRM, VPN Experience using ITSM Ticketing tools (e.g
- Service Now, Remedy)
- Ensures that the video stream being viewed by the players has the feel of a quality gaming experience
- Validates live broadcast quality via checks on camera, encoder and lighting settings
- Serves as the point person for the quality of audio and video stream related queries and concerns
- Responsible for the troubleshooting and resolving technical issues of the studio set up of each gaming table and respond to related technical issues
- Leading project planning production schedule and supervise broadcasting technicians
- Coordinate with technical team and insure to produce good quality video live streaming
- Responsible in designing layout for AV cable distribution Plan for all Studios
- Supervise all technical personnel
- Supervise all production technical equipment installation and configuration
- Responsible in updating Production Manual based on all improvements and enhancement
- Perform data backups and disaster recovery operations and software/hardware debugging
- Managing troubleshoot, maintenance progress and adapt work as required
- Utilize expertise in production in other production needs.
AV and Security System Operation Manager
Kapex Engineering and Security Services
11.2017 - 02.2022
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improving operational management system, processes and best practices
- Communicate with local and foreign vendor for purchasing materials needed
- Plan inventory and oversee warehouse efficiency
- Perform quality control and monitor production KPIs
- Find ways to increase quality of customer service
- Manage budget and forecasts
- Recruit, train and supervise all staff
- Site visit, meeting w/ client's and Design, Planning for AV and Security system installation according to their requirements
- Cost estimation labor and materials, Bill of materials
- Leading project planning sessions, installations and supervise all technical personnel / technicians
- AV integration smart home automation system installation
- Onsite security system installation, programming, maintenance, troubleshoot, repair and upgrade hardware and software
- Fire detection and alarm system installation, repair and maintenance
- Security systems (CCTV, Access control, Burglar Alarm, RFID Boom Barrier and Turnstile) Rough-in wired/cable Installation or wireless security systems termination, configuration
- Computer network integration command control
- Perform data backups and disaster recovery operations and software/hardware debugging
- Managing troubleshoot, maintenance progress and adapt work as required
- Diagnose and locate switches, routers, circuit, component and equipment faults
- Complete work orders, testing and commissioning to meet design requirements, user training
- Assist and Support all customers by providing courteous and professional service after sale via phone, on site.
Broadcasting Engineer
Tele Asia Television
11.2013 - 08.2015
- Evaluate and install computer hardware, networking and broadcasting operating system software
- Communicating, Cooperating with local equipment vendors
- Upgrades, system builds, network security and other projects
- Documentation including SOW, SOP, diagrams, build documentation, checklists, project documentation
- Preparing materials to be transmitted on-air
- Set-up play-out and ingest server needed for daily programming
- Ensure smooth and accurate transmission of Teleasia channels
- Analyzing and identify any video/audio fault on transmission and rectifying technical faults on equipment and systems
- Responsible for ingesting material and running it through uniplay cg software to create and deliver the required files for our client.
Technical Broadcasting Engineer
TBN Asia Uplink
10.2012 - 05.2013
- Switch sources of video input from one camera or studio to another, from film to live programming, or from network to local programming
- Responsible for ingesting material and running it through our digital supply chain to create and deliver the required files for our client
- Ingest Video, Audio, Subtitle and Metadata files by content solutions media processing platforms and convert them to the required files using automated workflows and manual software
- Installing, configuring, updating and maintaining server software/hardware
- Troubleshooting also replacing failed hardware and addressing system problems
- Issue trouble reports, weather advisory and maintenance schedule to clients if necessary
- Conduct Preventive Maintenance and troubleshoot for faulty hardware and software down system
- Install new RF connection and troubleshoot RF faulty connection
- Maintain the good quality of broadcasting network and time to time RF parameters monitoring
- Maintaining specialist equipment for video production, broadcast and satellite transmission, and interactive media
- Work will be for a variety of customers both locally and globally
- Check audio and video quality of every material to be aired before its scheduled airing time
- Set-up playout and ingest server needed for daily programming
- Capture programs to be air requested by client and execute back-up and troubleshooting procedure during outage
- Organize all the needed program files for daily program from server to the playout consoles
- Maintains network quality, minimizes customer outages and communicates technical issues and solutions in daily shift.
Education
BS Computer Engineering -
Technological Institute of the Philippines
Electronics System Technology -
Learn Computer Today (LCT)
08.2021
Training Seminar
- PV Renewable Energy Master Class
- Computer Network Technician
- Computer Server Technician
- Renewable Energy and Security Alarm System Apprenticeship
- Elementary First Aid IMO 1.13
- Fire prevention and Fire fighting IMO 1.20
- Security Awareness
- Personal Safety and Social Responsibility IMO 1.21
- Personal Survival Techniques IMO
- GE Cyber Security
- GE C-Data NDA
- GE CORETECH GENERAL NETWORK
- GE GLOBAL WARRANTY MANAGEMENT
- Record Keeping Certificate
- GE RESPECTFUL WORKPLACE
- GE REIMAGING
- GE PC LIFECYCLE MANAGEMENT
- GE GWMS DELL
- GE MAC PC MANAGEMENT
- GE MENTAL HEALTH
- GE LMWP DATA SECURITY MANAGEMENT
Languages
English
Full Professional
Timeline
IT Specialist
GE Vernova
11.2022 - Current
Production Technical Engineer (Live Streaming / Broadcasting)
W-Tech Solutions
07.2022 - 09.2022
AV and Security System Operation Manager
Kapex Engineering and Security Services
11.2017 - 02.2022
Broadcasting Engineer
Tele Asia Television
11.2013 - 08.2015
Technical Broadcasting Engineer
TBN Asia Uplink
10.2012 - 05.2013
BS Computer Engineering -
Technological Institute of the Philippines
Electronics System Technology -
Learn Computer Today (LCT)
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