Britney Hanley
Canada ,Canada
Summary
Results-driven healthcare professional with a strong ability to establish customer relationships and identify their needs. Experienced in managing daily office operations, coordinating appointments, and providing comprehensive administrative support. Proficient in vital signs monitoring, patient hygiene assistance, and medication administration, ensuring optimal patient comfort and support in fast-paced environments. Committed to outstanding service delivery and maintaining accuracy in all tasks.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Rideau clinic
Calgary , Alberta
10.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Processed patient payments and scanned identification and insurance cards
- Performed data entry tasks related to billing and collections procedures
- Maintained confidentiality of patient information according to HIPAA regulations
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications
- Answered incoming calls, responding to inquiries from patients and other medical offices
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
Sales Advisor / Administrator
Fabutan
Calgary
01.2024 - 07.2024
- Company Overview: Calgary
- Developed customer service skills to provide a high level of satisfaction for customers
- Educated customers on features, advantages, and benefits of various products or services offered
- Maximized sales opportunities by effectively cross-selling products and services
- Built relationships with customers through excellent interpersonal communication skills
- Worked cross-functional to identify root causes to help solve customer service issues
- Maintained up-to-date knowledge of product lines, inventory levels, and pricing
- Demonstrated strong organizational and time management skills to prioritize tasks efficiently
- Provided product information to customers and aligned products with customer needs to boost satisfaction
Endorsed PCA
Yarrawonga Health
01.2021 - 02.2023
- Company Overview: Victoria
- Applied effective communication techniques when interacting with patients and families
- Demonstrated the ability to work independently as well as part of a team environment
- Assisted in providing patient care, including administering medications, treatments and performing diagnostic tests
- Responded quickly and effectively to changes in condition or response to treatment
- Managed time efficiently while balancing multiple priorities simultaneously
- Maintained accurate records for each patient encounter according to established standards
- Ensured compliance with all applicable laws, regulations, policies and procedures
Administration Clerk
Drainflow Solutions
, NSW
01.2019 - 01.2023
- Company Overview: NSW
- Coordinated travel arrangements for staff members including flights, hotels, car rentals and other related activities
- Reviewed invoices for accuracy prior to submitting them for payment approval
- Maintained office supplies inventory by checking stock levels, anticipating requirements and placing orders when necessary
- Supported senior management with special projects as required
- Updated customer database on a regular basis ensuring accuracy of information provided
- Organized meetings by scheduling rooms, preparing agendas and taking minutes during meetings
- Performed reception duties including answering phones, greeting visitors, sorting mail and responding to inquiries
- Processed and maintained confidential documents, files and records in accordance with established procedures
- Collaborated with other departments on projects requiring cross functional teams
- Utilized computer software such as Microsoft Word, Excel and PowerPoint for daily operations
Personal Trainer
Focus Wellbeing & Fitness
, NSW
01.2019 - 01.2021
- Company Overview: NSW
- Assisted clients in improving posture, balance, coordination, flexibility, core strength and muscular endurance
- Developed and implemented customized fitness plans to meet individual goals
- Motivated and inspired clients to achieve results and reach goals
- Demonstrated proper form for each exercise while providing encouragement and motivation
- Conducted group classes focusing on cardiovascular conditioning, circuit training, weight loss strategies and muscle toning techniques
- Instructed members on proper use of club equipment and exercise techniques
- Maintained accurate records of all consultations, assessments, programs and progress notes for each client
Waitress/Bartender
Club Mulwala
, NSW
01.2018 - 01.2021
- Company Overview: NSW
- Demonstrated excellent customer service skills while working in a fast-paced environment
- Managed multiple tasks simultaneously while maintaining high quality standards of service
- Performed opening, closing duties such as setting up, breaking down workstations, restocking supplies
- Greeted guests promptly and courteously, ascertained their dining needs, and provided appropriate service
- Served food and drinks, removed dirty dishes, and refilled beverages to enhance dining experience
- Processed accurate cash and credit card transactions
- Processed payments accurately using POS systems and handled cash transactions efficiently
Education
Diploma in Nursing -
Gotafe
01.2022
High School Diploma -
Sacred Heart Collage
Yarrawonga 11-2017
Bachelor of Criminology And Bachelor of Psychology -
Deakin University
Online Skills
- Keen Observational Skills
- Analytical Decision Making
- Effective Multitasking
- Prioritization and Planning
- Strong Verbal / Written Communication
- Documentation
- Palliative care
- Patient care and education
- Healthcare ethics
- Patient advocacy
Certification
- Boating Licence
- Working with Children (Australia)
- CPR
- Alberta Pro Serve
- First Aid
- Palliative care
References
- Jackie Kay, Drainflow Solutions, Manager, admin@flowsolutions.com.au
- Elaine Looby, Yarrawonga Health, AN Supervisor, elainelooby@rocketmail.com
Timeline
Medical Receptionist
Rideau clinic
10.2024 - Current
Sales Advisor / Administrator
Fabutan
01.2024 - 07.2024
Endorsed PCA
Yarrawonga Health
01.2021 - 02.2023
Administration Clerk
Drainflow Solutions
01.2019 - 01.2023
Personal Trainer
Focus Wellbeing & Fitness
01.2019 - 01.2021
Waitress/Bartender
Club Mulwala
01.2018 - 01.2021
Diploma in Nursing -
Gotafe
High School Diploma -
Sacred Heart Collage
Bachelor of Criminology And Bachelor of Psychology -
Deakin University
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