Alexander Russo

• Provided excellent customer service by addressing inquiries and resolving issues promptly.
• Managed budget allocation for the department, ensuring optimal resource utilization without compromising quality or customer satisfaction levels.
• Implemented targeted promotional campaigns that effectively attracted new customers while retaining existing clientele.
• Achieved consistent department growth by setting clear goals, monitoring progress, and adjusting tactics as needed to meet targets.

• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Leading the parts team on a daily basis in an efficient manner
• Carrying out day to day duties to ensure the technicians have what they need to complete their jobs
• Ordering parts for customers and supplies for the shop
• Making sure that stock is done daily to ensure that parts are able to be found in a quick manner
• Completing online tire and rim orders daily
• Proved successful working within tight deadlines and fast-paced atmosphere.

• Responded to all customer inquiries thoroughly and professionally.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Determined customer needs by asking relevant questions and listening actively to responses.
• Working with the technician and customer to come out with the best result for the customer to ensure their safety

• Scanning customers COVID-19 passports to enter different facilities around the GTA
• Helping customers with any needs around the facilities once they were there

Compiled game summaries by reporting scores, inputting team schedules and updating team and individual statistics.

• Organized and helped prepare materials for onsite and offsite events.
• Compiled data for city programs happening at other facilities in the GTA
• Helped organize the 2019 Toronto Sport Summit

• Sharpened skates and cut sticks for customers by request
• Operated cash register to accept cash, credit card and debit card payments
• Maintaining the store by keeping stock in order and keeping the shop clean
• Answering phone calls and helping customers in store

• Worked with children of varying age, interest, skill and developmental levels.
• Collaborated with other camp counselors to design fun and enriching learning activities for campers.
• Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
• Followed established emergency procedures to enable best possible resolution of incidents.