Summary
Overview
Work History
Education
Skills
Timeline
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Alexander Knight

Lancaster

Summary

Dynamic Customer Service Representative with a proven track record at Glazing Windows and Doors, excelling in conflict resolution and active listening. Enhanced customer satisfaction through effective complaint handling and precise order processing. Proficient in CRM software and Microsoft Excel, consistently delivering exceptional service and fostering positive client relationships.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Glazing Windows and Doors
Palmdale, CA
06.2024 - 01.2026
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Utilized CRM software to track customer interactions and maintain accurate records.
  • Assisted customers in product selection, ensuring alignment with needs and preferences.
  • Processed orders efficiently while maintaining attention to detail for accuracy.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.

Education

High School Diploma -

East Side High School
Lancaster, CA
06.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Payment processing

Timeline

Customer Service Representative

Glazing Windows and Doors
06.2024 - 01.2026

High School Diploma -

East Side High School
Alexander Knight