ALEXANDER INGRAM
Almonte,Canada
Summary
Innovative entrepreneur with a strong technical background in commercial roofing and waterproofing. Drives growth through strategic partnerships and a focus on operational and financial efficiencies within the industry. Experienced in regional business management, prioritizing operational efficiency and strategic growth. Utilizes leadership and strategic planning to achieve business success. Demonstrates a proven track record of team collaboration and delivering results in dynamic environments.
Overview
20
20
years of professional experience
Work History
Regional Business Manager – Eastern Canada
WTC/TREMCO CPG
03.2024 - Current
- Sales Representative liaison and Contractor relations
- Evaluating specific project requirements
- Oversee various waterproofing projects for below grade, building envelope and roofing applications
- Coordinate project inspections with construction managers and site supervisors
- Work closely with engineering and consulting partners to execute projects on time and on budget
- Leading and motivating a team of installers, including hiring, training, and performance evaluations
- Establishing and maintaining strong relationships with key clients in the region, negotiating contracts, and addressing customer concerns
- Established effective communication channels between management and staff to ensure alignment on corporate objectives.
- Boosted regional sales by implementing effective business strategies and fostering strong client relationships.
- Aggressively pursued new business opportunities leading to increased revenue generation within the region.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Technical Service Representative
Polyglass
08.2022 - 03.2024
- Product support and Contractor relations
- Evaluating installation and project requirements
- Ensure products are installed as per Polyglass’ recommended installation methods
- Meet with contractors & owners and project managers to discuss what options best suit their needs
- Conduct roof observation in accordance with Polyglass product warranty requirements
- Follow up with clients and project managers regarding project progress
- Prepare technical bulletins for nuanced product and environmental application changes
- Use application knowledge to offer product demos and training opportunities
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Estimator
Perth Roofing
08.2021 - 08.2022
- Estimating and Quoting
- Evaluating specific project requirements
- Ensure projects are quoted to within97% accuracy in order to maintain margins and profitability
- Meet with building owners and project managers to discuss what options best suit their needs
- Submit bids through online portals such as Building Connected & MERX
- Follow up with clients and project managers regarding estimates and timelines
- Prepare submittals, shop drawings, and change orders as required
- Use application knowledge to offer alternative methods of installation
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Participated in pre-bid meetings and site visits to understand project scope and identify potential issues or challenges.
Business Operations Director
Gentech Roofing
06.2005 - 10.2020
- Manage new clients and negotiate project contracts
- Consistently secured new business
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Signed on Dalton Pharmaceuticals in2019 for projects contributing25% increases to Gentech’s bottom line
- Recruited, hired, mentored and trained staff on business procedures, policies, duties and customer care methods.
- Focus on client retention and negotiate long term service contracts
- Interacted well with customers to build connections and nurture relationships.
- In2019 PCAS signed on for $100K contract, with secured contracts for work to be completed into2020 and2021 worth an additional $200K
- Evaluating specific project requirements
- Ensure projects are quoted for accuracy in order to maintain margins and profitability
- Cultivating and evaluating new technologies
- Bringing in the newest technologies to ensure Gentech maintained competitive advantage
- Looking at new technologies with sustainability and profitability in mind
- Delivering a project on time and on budget
- Managing service crews and full construction teams including staff scheduling, materials delivery, coordinating disposals and transportation
- Ensuring quality adherence
- Maintaining a specific standard of work to ensure product warranties and customer satisfaction
- Working with third party Engineers and Architects to ensure building code compliance
- Collaborating with other trades
- Working across different trades to accomplish construction deadlines
- Collaborating on projects to minimize downtime
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Built high-performing teams by recruiting, training, and mentoring skilled professionals who contributed to the organization''s success.
- Enhanced customer satisfaction through streamlined order processing systems and proactive communication initiatives, resulting in increased repeat business.
Education
OSSD -
Central Peel Secondary School
Brampton, ONBus. Admin. Mgmt Certificate - undefined
Humber College
Etobicoke, ON04.2020
Construction Drawings & Blueprint1&2
George Brown College
Toronto, ON01.2013
Skills
- Proven record of efficient leadership of both office and construction teams
- Success in developing and implementing business strategies and generating incremental sales to bolster business growth
- Strong project management skills; successfully negotiate and execute multiple contracts on time and on budget
- Operations management
- Territory management
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Excellent communication
- Customer relationship management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Regional Business Manager – Eastern Canada
WTC/TREMCO CPG
03.2024 - Current
Technical Service Representative
Polyglass
08.2022 - 03.2024
Estimator
Perth Roofing
08.2021 - 08.2022
Business Operations Director
Gentech Roofing
06.2005 - 10.2020
Bus. Admin. Mgmt Certificate - undefined
Humber College
Construction Drawings & Blueprint1&2
George Brown College
OSSD -
Central Peel Secondary School
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