Summary
Overview
Work History
Education
Skills
Certification
References:
Timeline
Generic

Vilma Winters

Almonte,Canada

Summary

Reliable and composed professional with a strong dedication to public service and emergency response. Experienced in working in fast-paced, high-pressure environments that require strong communication, critical thinking, and multitasking abilities. Known for staying calm and empathetic in stressful situations, with a proven ability to assess real-time information, make sound decisions, and coordinate effectively with others. Committed to delivering high-quality service and support to individuals in urgent or distressing circumstances, while maintaining professionalism and teamwork.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Event Coordinator

Sterling Almonte
04.2023 - Current
  • Coordinated all aspects of events, including logistics, scheduling, vendor and client communications, ensuring seamless execution under strict time constraints.
  • Responded quickly and effectively to last-minute changes, technical issues, or emergencies, demonstrating adaptability and critical problem-solving.
  • Maintained constant communication with staff, suppliers, and clients to ensure timely updates and accurate information—often while managing multiple moving parts simultaneously.
  • Applied active listening, empathy, and assertiveness to resolve conflicts and de-escalate high-tension scenarios calmly and professionally.
  • Maintained detailed records, schedules, and contingency plans, reflecting strong attention to detail and ability to recall and act on complex information in real time.
  • Worked collaboratively within a fast-paced team environment, demonstrating resilience, flexibility, and commitment to shared goals.

CYC Student

Children’s Hospital Of Eastern Ontario
10.2021 - 05.2022
  • Collaborated with a multidisciplinary team to support students with complex behavioural, emotional, and social needs in an educational setting.
  • Built strong, trust-based relationships with clients using a relational, trauma-informed approach to ensure individualized care and support.
  • Facilitated the development of key social and emotional skills to aid in students’ successful reintegration into traditional classroom environments.
  • Responded effectively to students in crisis, utilizing de-escalation techniques and providing immediate emotional support in stressful situations.
  • Demonstrated the ability to assess and prioritize the needs of students quickly, ensuring timely interventions and appropriate referrals to support services.
  • Maintained clear and compassionate communication with students, families, and team members, ensuring alignment on goals and strategies.

CYC Student

Children’s Hospital Of Eastern Ontario
10.2020 - 05.2021
  • Collaborated with a multidisciplinary team to support patients and families presenting to the Emergency Department, with a focus on mental health and crisis intervention.
  • Utilized the HEAD-ED risk assessment tool to identify key stressors and determine “needs action” areas for children and youth experiencing mental health challenges.
  • Gained in-depth knowledge of local community services and developed the ability to link clients to appropriate, individualized resources and supports.
  • Communicated effectively and empathetically with individuals in high-stress, emotionally charged situations, often serving as a first point of contact.
  • Demonstrated the ability to stay calm and focused under pressure, while quickly assessing critical needs and coordinating timely support.
  • Adapted to fast-paced, unpredictable environments requiring flexibility, situational awareness, and sound judgment.

CYC Student

Centennial Public School
10.2020 - 04.2021
  • Worked collaboratively with an interprofessional team to strengthen students' social and emotional skills, ensuring holistic support in a therapeutic environment.
  • Took on leadership roles during transitional periods, demonstrating the ability to manage shifting dynamics and provide guidance in high-stress situations.
  • Provided one-on-one support to students, addressing social and emotional needs through a strength-based, therapeutic approach.
  • Utilized Cognitive Behavioral Therapy (CBT)-informed techniques to help students navigate difficult situations and develop healthier coping strategies.
  • Demonstrated strong crisis management skills by responding to students in distress, providing immediate support, and employing de-escalation techniques when necessary.
  • Maintained effective communication and collaboration with team members to ensure that interventions were timely, appropriate, and aligned with the student’s individual needs.
  • Developed resilience and patience by managing emotionally charged situations while maintaining a calm and empathetic demeanor.

Education

Bachelor of Arts - Cognitive Science

Carleton University
Ottawa, ON
05-2027

Associate of Arts - Child And Youth Care

Algonquin College
Ottawa, ON
04-2023

Associate of Arts - Indigenous Studies

Algonquin College of Applied Arts And Technology
Ottawa, ON
05-2019

Skills

  • Crisis Management and Decision-Making

    • Able to assess situations quickly and make sound decisions under pressure

  • Multitasking and Prioritization

    • Skilled at managing multiple tasks and responsibilities simultaneously in high-stress environments

  • Effective Verbal Communication

    • Clear, calm, and professional communicator, even in emotionally charged or high-pressure situations

  • Active Listening and Empathy

    • Demonstrates patience and understanding when interacting with distressed individuals

  • Emotional Resilience

    • Maintains focus and professionalism while handling urgent or unpredictable scenarios

  • Team Collaboration

    • Works effectively with diverse teams in fast-paced, dynamic settings

Certification

· Nonviolent Crisis Intervention Training (NVCI)

· Canadian Red Cross Standard First Aid CPR - C

· Brain Story

· Being Trauma Aware Certification

· Training on Human Trafficking for Professionals Working with Children

· Mothercraft Ottawa Birth Companion Training certificate

References:

Available upon request

Timeline

Event Coordinator

Sterling Almonte
04.2023 - Current

CYC Student

Children’s Hospital Of Eastern Ontario
10.2021 - 05.2022

CYC Student

Children’s Hospital Of Eastern Ontario
10.2020 - 05.2021

CYC Student

Centennial Public School
10.2020 - 04.2021

Bachelor of Arts - Cognitive Science

Carleton University

Associate of Arts - Child And Youth Care

Algonquin College

Associate of Arts - Indigenous Studies

Algonquin College of Applied Arts And Technology

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