Alexander Hoffman
Escondido
Summary
Experienced IT professional with strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Known for effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
Apex Systems LLC
12.2023 - Current
- Configured hardware, devices, and software to set up work stations for employees.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Walked individuals through basic troubleshooting tasks.
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist.
- Explained technical information in clear terms to promote better understanding for non-technical users.
ISR Systems Engineer
United States Marine Corps, MCAS Miramar
03.2020 - 12.2023
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Completed software updates and assessed security patches for optimized computer use.
- Maintained up-to-date knowledge of emerging technologies, incorporating innovative solutions into existing systems when appropriate.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
United States Marine
United States Marine Corps
12.2018 - 12.2023
- Collaborated effectively with interdisciplinary teams to achieve desired outcomes in complex problem-solving scenarios.
- Improved overall unit performance with thorough after-action reviews and constructive feedback.
- Optimized resource management by effectively tracking and allocating equipment, personnel, and supplies.
- Ensured continuity of operations by meticulously maintaining records, reports, and documentation related to all aspects of the unit''s activities.
- Safeguarded classified information by adhering to strict security protocols and maintaining situational awareness in sensitive environments.
Education
Bachelor of Science - Cyber Security
Western Governors University
Millcreek, UT05-2026
Skills
- IT troubleshooting
- IT documentation
- Information security
- Software implementation
- System upgrades
- Communication
- Leadership
- Decision-making
Certification
- CompTIA A+ - Computing Technology Industry Association.
- CompTIA Network+ - Computing Technology Industry Association.
- CompTIA Security+ - Computing Technology Industry Association.
- CompTIA Project+ - Computing Technology Industry Association.
- IT Infrastructure Library (ITIL) Foundation Certification - AXELOS.
- Microsoft 365 Fundamentals (MS-900)
- LPI Linux Essentials
Timeline
IT Specialist
Apex Systems LLC
12.2023 - Current
ISR Systems Engineer
United States Marine Corps, MCAS Miramar
03.2020 - 12.2023
United States Marine
United States Marine Corps
12.2018 - 12.2023
Bachelor of Science - Cyber Security
Western Governors University
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