Arshpreet Kaur
Markham,ON
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
IT Specialist
Taste Of Nature
2022.04 - 2024.04
- Configured hardware, devices, and software to set up work stations for employees.
- Managed hardware and software inventory, ensuring timely updates and replacements as needed.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Provided exceptional customer service by promptly addressing problems reported by endusers.
- Enhanced system efficiency by implementing and maintaining IT infrastructure upgrades.
- Optimized network performance through regular monitoring and maintenance.
- Performed server backups and changed and replaced backup tapes daily.
Education
Post-Degree Certificate - Project Management It
Canadore College of Applied Arts And Technology
Mississauga, ON08.2023
Post-Degree Certificate - Mobile Application Developer
Canadore College of Applied Arts And Technology
Scarborough, ON12.2022
Bachelor Of Information Technology - Information And Computer Systems
Lovely Professional University
Jalandhar Punjab12.2017
Diploma In It - Information And Communication Technology
SRS College
Ludhiana Punjab 12.2015
Skills
- IT Troubleshooting
- IT Documentation
- Information Security
- Troubleshooting
- Software Implementation
- System Upgrades
- Technical issue analysis
- IT risk management
- Application installations
- Technical reporting
- Quality Assurance Testing
- Debugging
- Mobile Application Development
- Software Development
- Technical Troubleshooting
- Data Recovery
- Issue Troubleshooting
- Microsoft Office Specialist (MOS) Expert
- Customer Service
- User credential management
- Java Full Stack
- Information Protection
- TCP/IP
- MySQL
- File Management Software
- Troubleshooting Network Issues
- ERP System
- HTML and HTML 5
- IOS and Android Application
- CSS
Languages
English
Full Professional
Software
Mobile application, web application
Timeline
IT Specialist
Taste Of Nature
2022.04 - 2024.04
Post-Degree Certificate - Project Management It
Canadore College of Applied Arts And Technology
Post-Degree Certificate - Mobile Application Developer
Canadore College of Applied Arts And Technology
Bachelor Of Information Technology - Information And Computer Systems
Lovely Professional University
Diploma In It - Information And Communication Technology
SRS College
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