Alexander Ferguson
Victoria,Canada
Summary
Over 6 years of experience in customer service and team collaboration roles. Skilled in executing front of house duties, production and distribution of quality items for customers, and maintaining high standards for personal growth and performance. I have a strong desire to connect with patrons and coworkers on a personal level to establish a supportive environment, and I value open communication and empathy in any professional setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Barista and Kitchen Staff Member
Origin Bakery
01.2022 - Current
- Utilized a variety of customer service skills to take on a majority of the front of house responsibilities.
- Consistently maintained direct communication with a small staff to ensure everybody felt adequately supported in their positions, enhancing team efficiency.
- Established a strong bond with regular customers and the rest of the staff.
- Performed extra cleaning and merchandise production while prioritizing customer interaction and satisfaction.
- Self managed during shifts to independently perform a variety of opening and closing duties.
- Produced specialty items, curated to customers with specific dietary needs.
Crew Member
The Chopped Leaf
Victoria
02.2020 - 01.2022
- Worked with a small team to consistently ensure customer satisfaction in a fast paced environment.
- Prepared products for customers placed in store and through app based services.
- Paid constant attention to small details to ensure the production of high quality products.
- Performed opening and closing duties with other crew members, utilizing strong teamwork skills.
Busser
Fountain Diner
Victoria
09.2019 - 01.2020
- Displayed open communication with servers and kitchen staff to ensure customer satisfaction in a restaurant setting.
- Multitasked customer service and cleaning duties, utilizing strong prioritization skills.
- Maintained high alertness to the needs of customers and restaurant cleanliness.
Retail Associate
La Vie En Rose
Victoria
03.2019 - 08.2019
- Worked with a team in a commission based retail environment.
- Adhered to the company's strict guidelines for employee presentation to maintain an immaculate and professional environment to customers.
- Provided assistance to customers and ensured an approachable and comfortable atmosphere for patrons to feel supported.
- Take inventory of products and perform storefront maintenance responsibilities.
Sandwich Artist
Subway
Victoria
08.2018 - 01.2019
- Divided tasks with coworkers to maintain maximum efficiency in a fast paced and high pressure environment.
- Prepped ingredients and made sure the work stations were always well stocked.
- Performed cleaning and food preparation responsibilities.
Education
High School Diploma - undefined
Belmont Secondary
Skills
- Interpersonal skills
- Detail oriented
- Direct and clear communication
- Ability to work in an independent or team based environment
- Problem solving
- Organizational skills
- Passion for finding creative ways to enhance efficiency and work quality
Certification
- Foodsafe Level 1
- Serving it Right
Timeline
Barista and Kitchen Staff Member
Origin Bakery
01.2022 - Current
Crew Member
The Chopped Leaf
02.2020 - 01.2022
Busser
Fountain Diner
09.2019 - 01.2020
Retail Associate
La Vie En Rose
03.2019 - 08.2019
Sandwich Artist
Subway
08.2018 - 01.2019
High School Diploma - undefined
Belmont Secondary