Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Kasonde Mutale

Peterborough,Canada

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Kitchen staff/Barista

Silver Bean
05.2024 - Current
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.

Social Media Manager

JustZee
05.2023 - Current
  • Company Overview: Remote
  • Remote
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.

Editor

SPJ for Toronto Metropolitan University
07.2024 - 09.2024
  • Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
  • Collaborated with writers to improve content structure and clarity, resulting in increased reader engagement.
  • Collaborated with writers, designers and other editors to deliver content of highest quality.
  • Drove accuracy of content through careful proofreading and fact-checking.
  • Edited and reviewed content for grammar, spelling and punctuation.

Barista

Milk Tea
05.2024 - 08.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained regular and consistent attendance and punctuality.

Barista/Kitchen Staff

Jo Anne's Place
06.2022 - 04.2023
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Sales Representative

Ambershells LTD
05.2021 - 09.2021
  • Company Overview: Zambia
  • Respond to telephone inquiries and provide quality services to customers about the availability of cellular services i.e., offers and packages
  • Listen attentively to caller needs and ensure a positive customer experience
  • Access the callers account to provide them with correct information about their account status and inform them about mobile bundles that are available to them
  • Zambia

Customer Service Representative

Airtel Mobile
12.2020 - 05.2021
  • Company Overview: Zambia
  • Respond to telephone inquiries and provide quality services to customers about the availability of cellular services i.e., offers and packages
  • Listen attentively to caller needs and ensure a positive customer experience
  • Access the callers account to provide them with correct information about their account status and inform them about mobile bundles that are available to them
  • Zambia

Education

Bachelor of Arts - Philosophy

Trent University
Peterborough, ON
10.2024

Skills

  • Interpersonal skills
  • Communication
  • Team Collaboration
  • Reliability
  • Adaptability
  • Patience
  • Problem solving skills
  • Active listener
  • Adaptive and creative
  • Cash Register Operation
  • Order Taking
  • New Hire Training

Languages

English
Native or Bilingual

Certification

  • Smart Serve Certification May, 2024
  • Food Handlers Certification, Updated October 2024

Timeline

Editor

SPJ for Toronto Metropolitan University
07.2024 - 09.2024

Kitchen staff/Barista

Silver Bean
05.2024 - Current

Barista

Milk Tea
05.2024 - 08.2024

Social Media Manager

JustZee
05.2023 - Current

Barista/Kitchen Staff

Jo Anne's Place
06.2022 - 04.2023

Sales Representative

Ambershells LTD
05.2021 - 09.2021

Customer Service Representative

Airtel Mobile
12.2020 - 05.2021

Bachelor of Arts - Philosophy

Trent University

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Kasonde Mutale