- Video Game Design
- Music
- Experimenting with different creative mediums, like [medium 1], [medium 2], and [medium 3], to expand skills and techniques
Alexander Dueck
Student, Customer Service
Victoria,CA
Summary
Dynamic budtender at Flight Cannabis and current student pursuing a B.Sc. in Mathematics with a Physics minor (both in progress, GPA 4.4/9.0). Skilled at enhancing customer experiences through personalized product recommendations and attentive service. Draws on completed statistics coursework (STAT‑218, STAT‑123) and Excel proficiency to approach data analysis and decision-making. Strong communicator with a focus on client education and regulatory compliance. Recognized for team collaboration and maintaining an organized, visually appealing retail space that supports sales growth.
Overview
2
2
years of professional experience
1
1
Certification
1
1
Language
Work History
Budtender
Flight Cannabis
03.2023 - 01.2025
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Checked guests' photo identification for validity and age requirements.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Restocked supplies and arranged displays.
- Answered questions about recreational uses and effects and qualities of different strains.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Education
Bachelor of Science - Mathematics
University of Victoria
Victoria, BC 05.2001 -
Skills
Data analysis
Mathematical problem solving
Customer service
Team collaboration
Communication skills
Patience and empathy
Maintaining confidentiality
Counting money
POS system operation
Accomplishments
- Trained new hire on inventory placement with real-time demos and a cheat sheet map that I made; they became noticeably more independent.
- De-escalated upset customer over product mix-up by calmly explaining return policy and offering alternatives; resulted in customer’s trust and supervisor’s positive feedback.
- Completed complex STAT-123 data project solo using Excel and Word; earned top grade and recognition on clarity.
- Documented and resolved [Issue] which led to [Results].
Certification
[Area of expertise] License - [Timeframe]
Interests
Timeline
Budtender
Flight Cannabis
03.2023 - 01.2025
Bachelor of Science - Mathematics
University of Victoria
05.2001 -
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