Devin Sprague
Victoria,Canada
Summary
Experienced hospitality industry professional with strong leadership and mentoring skills. Extensive background in fine dining ,retail, and customer service. Skilled in sales management, budgeting, and data analysis. Seeking a managerial role to apply expertise and drive business growth.
Overview
23
23
years of professional experience
Work History
Harvester (seasonal)
Dabble Cannabis Company
Duncan, British Columbia
09.2024 - 10.2024
- Examined harvested crops for signs of damage or contamination before sale or distribution.
- Inspected harvester equipment for defects or malfunctions before use.
- Communicated regularly with team members regarding progress of work tasks.
- Cleaned and maintained harvesting equipment following each job.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cultivation Technician
Victoria Cannabis Company
Victoria, BC
03.2023 - 03.2024
- Facility/cultivation room sanitation, propagation, pruning, defoliation, transplanting, application of Growlink, hand watering, harvests, mixing nutrients, plant destruction, record keeping, inventory, pest management, certi craft reporting
- Participated in inspection, grading and post-harvest treatment of crops.
- Identified deficiencies and pests to determine selection and application of integrated pest management and fertilizers.
- Monitored and maintained a safe working environment in the cultivation facility to ensure compliance with local regulations.
Cultivation Technician / Supervisor / Facility Manager
Sitka Weedworks cultivation facility / Quadessence cultivation facility
Sooke, BC
01.2021 - 04.2022
- Managed pruning , defoliation, and harvest events.
- Hand watering, mixing nutrients, facility maintenance and management, integrated pest management
- Felt plant's leaves and noted coloring to detect insects or diseases.
- Maintained detailed records of crop yields, pest management activities, fertilizer applications, and other related data.
- Inspected facilities daily to comply with health, sanitation and safety standards and maintain agricultural biodiversity across farm.
- Organized inventory storage areas ensuring that all products were labeled correctly according to industry standards.
- Managed crop production operations, including planting, irrigation, and harvesting.
Assistant Manager
Original Farm Cannabis Retail
Victoria, BC
06.2021 - 12.2021
- Co led a staff of twenty one members, scheduling, budgeting, training, product knowledge, bud tending, inventory, motivating staff, staff management, sales, and sales reports
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
Cultivation Technician
Cannafarms
Hope, BC
09.2019 - 01.2021
- Cannabis Cultivation for over thirty grow rooms, hand watering, mixing nutrient tanks, application and understanding of Argus irrigation system, cultivation room maintenance
- Integrated pest management
- Organized inventory storage areas ensuring that all products were labeled correctly according to industry standards.
- Monitor field conditions to determine crop readiness and sustainability.
- Maintained detailed records of crop yields, pest management activities, fertilizer applications, and other related data.
Server / Manager
529 Wellington Steakhouse
Winnipeg, MB
09.2001 - 12.2019
- Fine dining, customer service, bartending, floor planning management, staff management and training, extensive wine and various cuisine knowledge, food cost and labour cost budgeting, and menu creation
- Youngest server to start in establishments history
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Maintained thorough knowledge of menu to describe dining options.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Verified and confirmed staff schedules to properly cover shifts.
- Resolved problems or concerns to satisfaction of involved parties.
Associate Manager
Tweed Retail Cannabis Store
Portage La Prairie, MB
02.2019 - 08.2019
- Supervised fourteen staff members, overseeing training and product knowledge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with company regulations, laws, and safety standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Oversaw inventory levels, making adjustments as needed based on sales trends.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Facilitated the development of staff by providing training, coaching, and feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed daily workflow of team members to meet organizational goals.
- Delegated work to staff, setting priorities and goals.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Clinic Manager
National Access Cannabis
Winnipeg, MB
12.2016 - 02.2019
- Directed team of six, managed operations, and trained staff.
- Most successful clinic out of ten clinics across Canada
- Developed relationships with healthcare providers to sustain strong referral pipeline.
- Monitored clinic budget, controlled expenses, and optimized resource allocation.
- Analyzed clinic performance data to identify trends and areas for improvement.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Coordinated community outreach programs to promote clinic services and public health awareness.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Managed patient records system to ensure accuracy, confidentiality, and legal compliance.
Education
Bachelor of Arts - Social Sciences
University of Manitoba
Winnipeg, Manitoba01.2011
Skills
- Sales management
- People management
- Product management
- Customer service excellence
- Budgeting
- Data Analysis
- Leadership qualities
- Coaching and mentoring
- Business administration
- Recruiting and interviewing
- Team leadership
- Performance management
- Schedule preparation
- Verbal and written communication
- Documentation and reporting
- Business development
- Competitor research
- Operations management
- Performance evaluations
- Key performance indicators
- Policy and procedure development
- Staff development
- Staff management
- Financial management
- Inventory management
- Work prioritization
- Decision-making
- Conflict resolution
- Clear communication
- Time management
- Complex Problem-solving
- Staff training and development
- Customer relationship management (CRM)
- Data analysis
- Shift scheduling
- Expense tracking
- Task delegation
- Employee onboarding
- Continuous learning mindset
- Effective communication
- Problem-solving capacity
References
- Jim Armstrong, Former Operations Manager at 529 Wellington Steakhouse, 204-981-2035
- Vivik Sharma, Former Head of Cultivation at Cannafarms, 604-832-8070
- Dr. Chris Emery, Former Acting Physician at National Access Cannabis clinic, 204-786-4444
Timeline
Harvester (seasonal)
Dabble Cannabis Company
09.2024 - 10.2024
Cultivation Technician
Victoria Cannabis Company
03.2023 - 03.2024
Assistant Manager
Original Farm Cannabis Retail
06.2021 - 12.2021
Cultivation Technician / Supervisor / Facility Manager
Sitka Weedworks cultivation facility / Quadessence cultivation facility
01.2021 - 04.2022
Cultivation Technician
Cannafarms
09.2019 - 01.2021
Associate Manager
Tweed Retail Cannabis Store
02.2019 - 08.2019
Clinic Manager
National Access Cannabis
12.2016 - 02.2019
Server / Manager
529 Wellington Steakhouse
09.2001 - 12.2019
Bachelor of Arts - Social Sciences
University of Manitoba