Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexa Calizo

Summary

Committed in providing the highest quality service and creating a positive customer experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Dedicated on retail values with simplicity, quality, and longevity, while helping customers discover what fits their lifestyle.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

UNIQLO
09.2024 - Current
  • Developed and implemented strategies to enhance customer engagement and retention.
  • Led sales team to achieve monthly targets through effective training and performance management.
  • Conducted regular staff meetings to communicate goals, share feedback, and motivate team members.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Contributed to event marketing and brand promotion by doing live station with social media.
  • Offering product recommendations aligned with customer needs & Doing Alteration tasks to accommodate customer sizes.
  • Maintained merchandise displays, presentation and restocked shelves during peak shopping hours with seasonal merchandising plans.
  • Participated in seasonal floor resets such as changing fixtures with mannequins and clearance events or any promotional changes with new items.
  • Improving loss prevention protocols and inventory audits.
  • Presented professional image consistent with company's brand values.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Customer Service Lead by maintaining high quality performance to all staff for customer's and ensuring top quantity of positive feedback from customer's to maintain store standard across Ontario stores.
  • Have used RFID equipment with Microsoft and Zipline to keep up to date with store protocol or news.

Volunteer

Toronto Transit Commission (TTC)
06.2023 - 06.2025
  • Volunteered during Pride Events by helping organize and assisted activities that will help outreach initiatives to our community

Store Manager (Pizza Maker and Customer Service Representative)

Pi Co Pizza
02.2019 - 07.2024
  • Serves customers by selling high quality products and meeting customer needs.
  • Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of our community.
  • Keeps management informed by submitting activity and results reports, such as daily reviews, call logs and weekly work plans.
  • Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Conducted regular training sessions for staff on new products, services, and customer service techniques.
  • Managed day-to-day operations like budgeting, and inventory control.
  • Handled POS, cash wrap and handling end sales.
  • Hosted events with the company for any seasonal deals or promotion while keeping up to date in handling social media in posting news with the company.

Education

Post secondary degree - Business and Technology, Medical Esthetician

Anderson College
Toronto, ON

Skills

  • Customer Service & Styling Support
  • Business Process Improvement
  • Leadership & Collaboration
  • Cash Handling & POS System Proficiency
  • Stock Replenishment & Inventory Accuracy
  • Product Knowledge: LifeWear Philosophy
  • Multicultural Awareness & Respect
  • Organizational Development

Certification

  • Worker Health and Safety Awareness in 4 Steps
  • Food Handlers

Timeline

Sales Associate

UNIQLO
09.2024 - Current

Volunteer

Toronto Transit Commission (TTC)
06.2023 - 06.2025

Store Manager (Pizza Maker and Customer Service Representative)

Pi Co Pizza
02.2019 - 07.2024

Post secondary degree - Business and Technology, Medical Esthetician

Anderson College

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Alexa Calizo