Alexa Calizo
Summary
Committed in providing the highest quality service and creating a positive customer experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving. Dedicated on retail values with simplicity, quality, and longevity, while helping customers discover what fits their lifestyle.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
UNIQLO
Yorkdale Shopping Centre
09.2024 - Current
- Developed and implemented strategies to enhance customer engagement and retention.
- Led sales team to achieve monthly targets through effective training and performance management.
- Conducted regular staff meetings to communicate goals, share feedback, and motivate team members.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to event marketing and brand promotion by doing live station with social media.
- Offering product recommendations aligned with customer needs & Doing Alteration tasks to accommodate customer sizes.
- Maintained merchandise displays, presentation and restocked shelves during peak shopping hours with seasonal merchandising plans.
- Participated in seasonal floor resets such as changing fixtures with mannequins and clearance events or any promotional changes with new items.
- Improving loss prevention protocols and inventory audits.
- Presented professional image consistent with company's brand values.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Customer Service Lead by maintaining high quality performance to all staff for customer's and ensuring top quantity of positive feedback from customer's to maintain store standard across Ontario stores.
- Have used RFID equipment with Microsoft and Zipline to keep up to date with store protocol or news.
Volunteer
Toronto Transit Commission (TTC)
Toronto, ON
06.2023 - 06.2025
- Volunteered during Pride Events by helping organize and assisted activities that will help outreach initiatives to our community
Store Manager (Pizza Maker and Customer Service Representative)
Pi Co Pizza
St. Clair Ave W
02.2019 - 07.2024
- Serves customers by selling high quality products and meeting customer needs.
- Fostered collaborative efforts to schedule, host, and facilitate events and identify further opportunities to reach members of our community.
- Keeps management informed by submitting activity and results reports, such as daily reviews, call logs and weekly work plans.
- Resolves customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Managed day-to-day operations like budgeting, and inventory control.
- Handled POS, cash wrap and handling end sales.
- Hosted events with the company for any seasonal deals or promotion while keeping up to date in handling social media in posting news with the company.
Education
Post secondary degree - Business and Technology, Medical Esthetician
Anderson College
Toronto, ONSkills
- Customer Service & Styling Support
- Business Process Improvement
- Leadership & Collaboration
- Cash Handling & POS System Proficiency
- Stock Replenishment & Inventory Accuracy
- Product Knowledge: LifeWear Philosophy
- Multicultural Awareness & Respect
- Organizational Development
Certification
- Worker Health and Safety Awareness in 4 Steps
- Food Handlers
Timeline
Sales Associate
UNIQLO
09.2024 - Current
Volunteer
Toronto Transit Commission (TTC)
06.2023 - 06.2025
Store Manager (Pizza Maker and Customer Service Representative)
Pi Co Pizza
02.2019 - 07.2024
Post secondary degree - Business and Technology, Medical Esthetician
Anderson College