Rosa Malikyar
Lake Forest
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
The Salvation Army
Lake Forest, US
01.2025 - 06.2025
- Assisted customers in locating merchandise and provided product information.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized sales floor to enhance customer experience.
- Collaborated with team members to ensure effective inventory management.
- Engaged with customers to foster positive shopping experiences and build relationships.
- Supported promotional efforts by arranging product displays and signage.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Crew Member
Maka Poke
Foothill Ranch, US
09.2022 - 01.2023
- Operated cash register to ring up final bill and process various forms of payment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Prepared products following restaurant, health, and safety standards and procedures.
- Worked well with teammates and accepted coaching from management team.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Observed customer purchases in line and differentiated between standard portions.
Crew Member
Baskin-Robbins
Lake Forest, US
11.2021 - 01.2022
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Notified supervisor and peers of low product inventory and customer complaints.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Brewed coffee and tea and changed out drink station syrups.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Cosmetology License - Cosmetology
Coba Academy
Anaheim, CA05-2026
GED -
Irvine Valley College
Irvine07-2023
Skills
- Promotional support
- Upselling
- Product guidance
- Adapt to diverse groups
- Conflict resolution
- Payment processing
- Goal oriented
- Friendly and outgoing
- Excellent communication skills
- Goal tracking
- Positive and professional
- Customer needs assessment
- Inventory control procedures
- POS system operation
- Money handling
- Calm demeanor
- Problem-solving skills
- Verbal and written communication
- Reading comprehension skills
- Store opening and closing
- Stocking and receiving
- Task prioritization
- Teamwork and collaboration
- Licensed cosmetologist
- Active listening
- Friendly communication
- Social skills
- Scheduling appointments
- Clear communication
- Hair styling
- Men and women haircuts
- Customer consultation
- Professionalism and ethics
- Sanitation practices
- Product knowledge
- Hair coloring and highlighting
- Client education
- Decision-making
- Continuing education
- Styling tools
- Hair coloring expertise
- Product expertise
- Trend awareness
- Makeup artistry
- Relationship building and management
- Product and service explanations
- Bleaching, dyeing, and tinting
- Sanitation maintenance
- Precision hair cutting
- Issue resolution
- Chemical mixing and application
- Scalp treatments
- Makeup application
- Cosmetics selection assistance
- Hair coloring expert
- Makeup and skincare
- Beauty trend advising
- Creativity and originality
- Hair cutting and trimming
- Tool, equipment, and surface sanitizing
Certification
- Californian Cosmetology License - May 21st 2026
Languages
Persian
Professional Working
Timeline
Sales Associate
The Salvation Army
01.2025 - 06.2025
Crew Member
Maka Poke
09.2022 - 01.2023
Crew Member
Baskin-Robbins
11.2021 - 01.2022
GED -
Irvine Valley College
Cosmetology License - Cosmetology
Coba Academy