Alexa Reed
Edmonton
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. I am a solid team player with an outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. I have passion for developing relationships, cultivating partnerships and growing in knowledge and skills for the betterment of those I interact with.
Overview
3
3
years of professional experience
Work History
Guest Services Team
Joey's South Common
10.2023 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Customer Service/Administration
Alberta Injury Management
05.2023 - Current
- cleaning facility/beds/surfaces
- intaking patient personal information
- submitting claims through software
- using multi faceted computer programs for organizing/scheduling patient information
- directing customers/ensuring welcoming environment
Retail Sales Associate
Platos Closet
09.2022 - 07.2023
- handled/distributed new product
- communication through sales
- ensuring positive overall customer experience
- customer-focused approach to resolving problems
- responsible for managing customer expectations
Post Office Assistant
Canada Post
07.2021 - 07.2023
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- this is a casual position for when I am in my home town
Crew Member
Mcdonalds
12.2021 - 04.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
Customer Service Representative
Fitlife Gym
03.2021 - 11.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- had janitorial duties that varied in cleaning bathrooms, washing floors, ensuring clean surfaces
- updated stock and online inventory
Education
Bachelor of Science in Kinesiology
University of Alberta
06.2025
Skills
- Multitasking Abilities
- Caring and Responsible
- Communication and Cooperation
- Coordination and Teamwork
- Customer Service
- Efficient
- Dependable
- Trustworthy
- flexible hours
- extremely well organized
- charismatic
Certifications: Pro Serve from 2021
Volunteer Experience
Volunteer Experience
December 2023-current Young Life volunteer in schools
July 31-August 14 Gull Lake Center; cabin leader
2017-Present Ronald Mcdonald House Volunteer; Child Recreation
Oct 18- April 15 Running and Reading after school program; Coach
January 1-April 15 Science Fundamentals; in school volunteer/demonstrator
July 10-30, 2022 Pinelodge Bible Camp; cabin leader
Jan-Feb 2022 Buffalo Head School Basketball;assistant coach
Sept 2021 Hope Mission Gwyne Harvest
2017-August 2021 LCCF Children’s Nursery Worker
References
References and Reference of Character
Postmaster; Johnathan Pelley
Canada Post
780-502-3423
Manager; Lynda Peters
Dayhome
780-502-6877
Childcare Employer; Jen Janzen
780-841-9159
Manager; Annice Cassea
Alberta Injury Management
780-250-8188
Timeline
Guest Services Team
Joey's South Common
10.2023 - Current
Customer Service/Administration
Alberta Injury Management
05.2023 - Current
Retail Sales Associate
Platos Closet
09.2022 - 07.2023
Crew Member
Mcdonalds
12.2021 - 04.2022
Post Office Assistant
Canada Post
07.2021 - 07.2023
Customer Service Representative
Fitlife Gym
03.2021 - 11.2021
Bachelor of Science in Kinesiology
University of Alberta
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