Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
References
Generic

Danielle Harvey

Calgary,AB

Summary

Hardworking Student offering part-time work experience and 3 years of customer service and food industry experience. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Seeking part-time work as a server in a fun, fast-paced environment.

Overview

2
2
years of professional experience
3
3

Certifications

Work History

Guest Services Team

LOCAL Public Eatery
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Welcomed guests on arrival, displaying professional and friendly approach
  • Maintained accurate and up-to-date records of guest information.

Server

Local Public Eatery
Calgary, AB
10.2023 - Current
  • Brings a fun, fresh attitude to tables.
  • Creates meaningful connections with guests; regulars and newcomers alike.
  • Provides in-depth menu and drink knowledge to tables.
  • Informs customers of daily specials and signature menu items.
  • Promotes desserts, appetizers and specialty drinks to optimize sales.
  • Provides excellent customer service to ensure satisfaction.
  • Communicates with Guest Service Team members and kitchen staff to prepare for and serve customers.

Server

Country Hills Golf Course
04.2023 - 10.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Used slow periods to restock supplies, ice, trays, and delivery bags
  • Explained menu items and suggested appropriate options for food.

Host

Earls 8th Ave
Calgary, AB
12.2022 - 05.2023
  • Answered customer questions about hours, seating, and menu information.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Delivered correct food items to tables according to order documentation.

Assistant Manager

Bow Tie Pizza
Calgary, AB
02.2022 - 04.2023
  • Created meaningful and memorable customer interactions daily.
  • Handled cash deposits and cash interactions.
  • Managed staff schedules.
  • Completed product orders accurately and efficiently.
  • Enthusiastically took orders and communicated them precisely in a fast-paced environment.
  • Completed a daily, weekly, and monthly cleaning checklist.
  • Delegated tasks to employees.
  • Completed daily food and ingredient preparation.
  • Managed delivery orders to ensure their prompt and accurate arrival.
  • Proactively informed customers of order delays or issues.
  • Reviewed and responded to customer feedback.
  • Provided fair and honorable solutions to customer problems based on circumstance.
  • Accurately trained new employees and ensured they are developing at an acceptable pace.
  • Verified restaurant was abiding by Alberta Food Safety rules and regulations.
  • Conducted professional interviews for kitchen staff and delivery drivers.
  • Supervised and corrected employee behavior.

Education

Psychology, Bachelor of Arts -

Mount Royal University
01-2025

High School Diploma -

John G Diefenbaker Highschool
06.2021

Skills

  • Sense of Urgency
  • Customer service
  • Serving
  • Time Management
  • Teamwork
  • Leadership
  • Multitasking
  • Problem-solving
  • Scheduling
  • POS & Cash Handling (Micros, Revel)
  • Written and Verbal Communication
  • Detail Oriented
  • Conflict Resolution
  • Physical Stamina
  • Bartending

Certification

  • CPR and First Aid (Redcross)
  • ProServe (AGLC)
  • Advanced Food Safety (SafeCheck)

Accomplishments

  • LOCAL Employee Of The Month - Culture Champ, 07/01/2023
  • Athlete of the year (2021)

Affiliations

  • Guitar
  • Volleyball

References

References available upon request.

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Danielle Harvey