Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Kotri

Alexa Kotri

Edmonton,AB

Summary

Dynamic and results-driven professional with a proven track record at Caffrey's in the Park, excelling in customer service excellence and team collaboration. Adept at enhancing guest experiences and driving sales through effective communication and adaptability in fast-paced environments. Committed to fostering positive relationships and achieving operational efficiency.

Overview

6
6
years of professional experience

Work History

Server

Caffrey's in the Park
Sherwood Park, Canada
04.2024 - Current
  • Provided high-quality, personalized service in a fast-paced, high-volume restaurant environment.
  • Regularly managed large sections of 10+ tables, often two-manning the floor during busy shifts and late-night rushes.
  • Demonstrated efficiency and composure under pressure, ensuring smooth service and guest satisfaction during peak hours.
  • Responsible for full opening and closing duties, adhering to standard operating procedures and maintaining restaurant cleanliness and readiness.
  • Promoted daily specials and upsold menu items to enhance guest experience and increase sales.
  • Collaborated with a close-knit team to foster a positive and efficient workplace culture.
  • Handled challenging guest interactions with professionalism, patience, and effective problem-solving.

Sales Associate

Urban Outfitters
Edmonton, Canada
03.2023 - 06.2024
  • Promoted loyalty programs and delivered attentive service to drive repeat customer engagement.
  • Streamlined merchandising, replenishment, and restocking processes to maintain a clean, well-stocked, and visually appealing store.
  • Addressed customer concerns with professionalism, ensuring smooth and positive in-store experiences.

Daycare Assistant

University Infant Toddler Centre
Edmonton, Alberta
05.2023 - 08.2023
  • Provided attentive care and supervision to infants through preschool-aged children, ensuring safety and engagement through age-appropriate activities.
  • Supported daily routines including mealtime prep, cleanup, classroom tidiness, and basic first aid when needed.
  • Maintained open communication with families, sharing updates on behavior, health, and developmental progress.

Processing Team Member

Palm Gardens Cannabis Co.
Edmonton, Canada
10.2022 - 04.2023
  • Ensured compliance with Alberta's cannabis regulations through meticulous product handling.
  • Trained new employees on operational efficiency and regulatory adherence.
  • Recommended process adjustments to enhance production output.

Ice Cream Concession Worker

The Ice Cream Depot
Edmonton, Canada
05.2019 - 08.2022
  • Provided friendly, fast-paced service in a seasonal, high-volume environment.
  • Supported team leadership by mentoring junior staff and resolving issues.
  • Assisted with inventory control and daily balancing of financial transactions.

Education

Bachelor of Arts - Criminology

MacEwan University
Edmonton, AB
06-2027

High School Diploma -

Salisbury Composite
Sherwood Park, AB
06.2021

Skills

  • Proven excellence in customer service, creating positive and memorable guest experiences
  • Proficient in POS systems and handling high-volume transactions efficiently
  • Strong team collaborator with leadership experience during peak hours and rushes
  • Highly adaptable in fast-paced, ever-changing environments
  • Skilled in conflict resolution with a calm, solution-oriented approach
  • Clear and professional communicator with coworkers, customers, and management
  • Excellent time management, balancing multiple tasks without compromising service quality
  • Brings a consistently positive attitude and professional demeanor to the workplace
  • Preserve Certified – Food safety and sanitation practices
  • RealFacts Certified – Knowledgeable in industry-standard operational procedures

Timeline

Server

Caffrey's in the Park
04.2024 - Current

Daycare Assistant

University Infant Toddler Centre
05.2023 - 08.2023

Sales Associate

Urban Outfitters
03.2023 - 06.2024

Processing Team Member

Palm Gardens Cannabis Co.
10.2022 - 04.2023

Ice Cream Concession Worker

The Ice Cream Depot
05.2019 - 08.2022

Bachelor of Arts - Criminology

MacEwan University

High School Diploma -

Salisbury Composite

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Alexa Kotri