- Gym Workouts
- Learning new cooking techniques and expanding my culinary skills
- Playing Video games
- Golfing
Alex Ruiz
Tulare,CA
Summary
Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Tulare, CA
11.2022 - Current
- Supervised team of 40+ employees to ensure efficient operations during peak hours.
- Optimized labor costs while meeting operational demands.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Conducted regular performance evaluations to identify areas for improvement among staff.
- Ensured compliance with health and safety regulations, promoting a safe working environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Counted and examined incoming inventory, making sure everything was accounting for.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Ran nightly reports closing out various accounts and detailing daily activities.
- Prepared product for following shift.
Education
High School Diploma -
Mission Oak
Tulare, CA06-2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Opening and closing procedures
- Handling customer complaints
- Delegating work
- Quality assurance
- Documentation and reporting
- Equipment troubleshooting
- Reporting and documenting
Certification
Food Handler
Interests
Timeline
Shift Manager
McDonald's
11.2022 - Current
High School Diploma -
Mission Oak