Alex Park
Glendale,CA
Summary
Dynamic Operations System Administrator with a proven track record at DreamWorks Animation, adept in managing software updates using Jamf and SCCM. Skilled in creating technical documentation and fostering team performance through effective training. Strong communication and interpersonal skills to be a valuable asset to large teams. Provides white-glove customer service to a variety of users and assisting in basic to complex issues.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations System Administrator
DreamWorks Animation LLC
03.2023 - Current
- Developed and documented 15 procedures and standards yearly.
- Evaluated software products to determine compatibility with existing systems.
- Assisted users working in Windows, MacOS and RHEL operating systems.
- Managed onboarding and offboarding for hundreds of employees per quarter.
- Diagnosed and resolved hardware and software issues with over 60 tickets per week on average.
Lead Technician
Hp Inc
06.2018 - 03.2023
- Performed hardware repair for monitors, laptops, phones and workstations.
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
- Deployed and reclaimed hardware components for over 1000 users.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Machinist Mate
US Navy
04.2006 - 04.2011
- Inspected, repaired and replaced system components.
- Calibrated and aligned machine components for proper functioning.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
Skills
- Proficiency with Jamf, SCCM and chef to manage software and updates
- Proficiency with Atlassian Jira, Confluence and ServiceNow for ticketing systems
- Proficiency in ldap and Active Directory to manage user's account and security groups
- Management of communications software through Google Admin and Microsoft Suite
- Creating and updating technical documentation for all processes and troubleshooting
Certification
- 901/902 A+ Certification
- Red Hat Certified System Administrator (RHCSA)
Timeline
Operations System Administrator
DreamWorks Animation LLC
03.2023 - Current
Lead Technician
Hp Inc
06.2018 - 03.2023
Machinist Mate
US Navy
04.2006 - 04.2011
Similar Profiles
Kayla SeversonKayla Severson
Department Technical Director at DreamWorks Animation LLCDepartment Technical Director at DreamWorks Animation LLC
Michael CoronadoMichael Coronado
Senior Audio Video Engineer at DreamWorks Animation LLCSenior Audio Video Engineer at DreamWorks Animation LLC
Nicholas LormandNicholas Lormand
Technical Director (Animation) at DreamWorks Animation LLCTechnical Director (Animation) at DreamWorks Animation LLC
Emmanuel VallejoEmmanuel Vallejo
Senior Customer Service Representative at Enterprise Rent-A-CarSenior Customer Service Representative at Enterprise Rent-A-Car
Gabriel ShulmanGabriel Shulman
Office Production Assistant at Amazon Studios (Ballard)Office Production Assistant at Amazon Studios (Ballard)