MD MEHERAB HOSSEN

Performance-driven IT professional with over 6+ years of experience and a strong background in system analysis, desktop administration, Windows server administration, security enhancement, and network operating systems. Skilled in IT production, infrastructure support, managing projects, change and release management, and incident/ticketing system management. Seeking challenging opportunities to leverage expertise in sys admin, network/cloud support, and security analyst roles to contribute organizational security and support to the success of your organization.

• Completion of ISC2 Cyber security course ( ISC2 )
• Junior QA and Security Analyst | Npower Canada
• Network+ Certified
• AWS Certified Cloud Practitioner certified

As a highly motivated & skilled IT professional with over 5+ years experience I am very interested in the Field Service Tech position that you have shared with me. I believe my training experience, and proven ability as a System Engineer & IT system analyst will allow me to significantly Perform various types of testing, including: functional, integration, system and many other technologies of your company's IT division.

In reviewing the attached resume, you will note that during my previous job experience I have acquired valuable experience in all facets of customer service, troubleshooting, installations, and maintenance for various desktop operations, hardware, and software. I Configured essential software for medical use, including Citrix, VPNs, Office 365, Outlook, Adobe, Zoom, Glucose Meter, and Dragon to support all users’ technical requirements.I possess a unique talent for translating highly complex technical information into terms and concepts that the end-users can readily grasp. These skills have enabled me, in my most recent position with NCR, to reduce our response time to trouble tickets by 45%, vastly improving our client satisfaction ratios.

Furthermore, I am multi-task oriented, enjoy take challenge, and continually stay abreast of the latest advancements in the IT field.When i was doing internship at Michael Garron Hospital i worked for Build covid clinic & set up all the IT infrustructure for covid branch. I have been certified in CompTIA Network+ , Aws Cloud Practitioner , and have been increasing that knowledge by taking additional courses online.

If you are seeking an IT professional who has excellent problem-solving skills, good team player and who can easily provide optimum support to your MIS operations, then please consider what I have to offer.

I believe it would be mutually beneficial for us to meet and discuss the goals of your company and how my technical abilities can help you achieve those goals. I will be available for getting your appointment and would like the chance to interview in your organization and get to know you. From everything that I can see as an applicant, I will be the appropriate which you are searching.