Alex Ortiz
Napa
Summary
Dynamic and enthusiastic professional with a decade of experience in customer service and hospitality, demonstrating a strong commitment to excellence in every interaction. Eager to embrace new challenges and continuously learn about diverse fields and environments.
Overview
11
11
years of professional experience
Work History
Team Lead /Shift Supervisor
Velvet Cannabis
Napa
09.2023 - 11.2025
- Operated cash register, Debt / ATM machine, and other electronic equipment accurately and efficiently
- Experience with Treez POS in both for customer sales and checking in guests.
- Auditing register tills and doing end of day cash deposits.
- Optimized customer experience by delivering superior services and effectively solving issues and handling returns / exchanges.
- Kept up to date and adhere to the city regulations regarding cannabis in local county.
- Assisted in curating cannabis for the specific customers needs whether dealing with pain or discomfort, anxiety / depression, or a more fun social setting.
- Knowledge on many cannabis variables such as vapes and concentrates, flower and differences such as distillate, live/ cured resin, rosin.
- Making sure the sales floor is presentable and up-kept / sanitizing POS and ATM machines.
- Assisted in inventory management to ensure product availability and compliance.
- Trained new staff, fostering skill development and promoting a positive collaborative work environment.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked with security if any incidents occurred and wrote out incident reports entailing what happened in detail to inform upper management.
Produce Team Member
Whole Foods Market
11.2022 - 09.2023
- Pleasantly greeted customers and provided prompt and courteous service.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Received and unloaded new items upon delivery and checked products for damage and accuracy.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Wrapped, boxed and weighed produce department products.
Assistant Manager, Food Runner, Busser
Tacos La Playita
12.2017 - 11.2022
- Greeted patrons as they walked in and took their order and ensured it was correct
- Took food to tables and made sure it was to their liking and satisfactory
- Mornings: Open up the restaurant and set up fountain drink station along with organizing utensils & tables
- Daily end of shift audits and ensure register is ready for next employee
- Took phone orders and business inquiry's
- Cleaned up & wiped down tables along with dishes
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Weekly audits of sales for the entire week
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- California food handler card certifcate.
Cashier
Orchard Supply Hardware
10.2014 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped ring up customers and ensured they had a good experience
- Assisted customers in finding the right tool or equipment for a specific job/ project they were doing
- Maintain a clean and presentable front desk working environment
- Nightly audits for sales of the day
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Napa Valley College
NapaSkills
- Ability to Work in a Team
- Teamwork
- Computer Skills
- Cash Register Operation
- Customer Service
- Hospitality Service
- Ability to Multitask
- Communication Skills
- Coaching and mentoring
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Team Lead /Shift Supervisor
Velvet Cannabis
09.2023 - 11.2025
Produce Team Member
Whole Foods Market
11.2022 - 09.2023
Assistant Manager, Food Runner, Busser
Tacos La Playita
12.2017 - 11.2022
Cashier
Orchard Supply Hardware
10.2014 - 10.2017
High School Diploma -
Napa Valley College