Davinder Singh
Kitchener,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Team Lead /Shift Supervisor
High Level Industrial Cleaning Services
04.2023 - Current
- Conduct site inspections, validate assigned tasks, and report to Manager on progress and issues.
- Estimate and schedule work, utilizing problem-solving skills to handle complex tasks.
- Prepare accurate and timely reports as required.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Regular Inspection of all lifts before work to make sure they are ready to use.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Explored new tools and technologies that enhanced capabilities of team members while enabling seamless collaboration across departments.
- Adjusted equipment to meet different productivity levels.
- Two years of experience using different types of lifts which includes X600AJ Spider, Double Deck Scissor, Genie 45S Boom, One Man and Toucan 26E.
- Painting experience used to paint big facilities like warehouses and factories.
- Pressure washing big facilities with high steam pressure washer.
- Driving GMC truck with equipment loaded on trailer.
- 3 years of Driving experience with clean record on G license.
Technical Support Representative
GATESTONE
07.2022 - 04.2023
- Provide technical support and assistance to customers regarding TV, modem, and router-related issues via phone, email, chat, or in-person
- Diagnose and troubleshoot customer-reported problems with TV services, internet connectivity, modem functionality, and router configurations
- Guide customers through step-by-step instructions to resolve common technical issues, such as setting up TV channels, connecting and configuring modems and routers, and troubleshooting network connectivity problems
- Identify and resolve hardware or software-related problems related to TVs, modems, routers, and associated devices (e.g., streaming devices, gaming consoles) by providing technical guidance and remote troubleshooting
- Collaborate with cross-functional teams, such as network operations, engineering, and customer service, to escalate and resolve complex technical issues that require further investigation or intervention
- Educate customers about features, functionalities, and best practices related to their TV, modem, and router equipment to enhance their user experience
- Maintain accurate records of customer interactions, technical issues, and resolutions in ticketing or customer relationship management (CRM) system
- Stay updated on latest technologies, product releases, and troubleshooting techniques in TV, modem, and router industry to provide up-to-date support to customers.
FRAUD DETECTION ANALYST
NORDIA
02.2022 - 07.2022
- Monitor and analyze telecommunication data and patterns to identify fraudulent activities related to billing, usage, and account management
- Develop and implement fraud detection strategies and models specific to telecommunications industry to proactively identify emerging fraud trends
- Investigate suspicious activities and transactions, such as unauthorized usage, SIM card cloning, identity theft, and subscription fraud, to determine if customer is fraudulent or legitimate.
- Collaborate with cross-functional teams, including billing, customer service, and network operations, to mitigate fraud risks and enhance fraud prevention measures
- Conduct thorough investigations into suspected fraud cases, including gathering evidence, analyzing call records, reviewing customer accounts, and documenting findings.
Technical Support Representative
Teleperformance
10.2021 - 02.2022
- Provided exceptional customer service by building strong rapport, identifying customer needs, and taking strategic action in timely manner
- Demonstrated advanced product knowledge to proactively troubleshoot mobile technology, equipment, and system problems
- Resolved customer issues on first call whenever possible, while treating confidential customer information sensitively.
Education
Post Graduation Diploma - Web Design and Development
Conestoga College
Kitchener, ON12.2020
Bachelor of Computer Applications -
Rayat Bahra University
Punjab05.2018
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Workplace Safety
- Schedule Management
- Teamwork and Collaboration
- Team Supervision
- Attention to Detail
- Work Planning and Prioritization
- Analytical Thinking
- Complex Problem-Solving
- Quality Improvement
- Documentation And Reporting
- Technical Support
- Call Center Operations
- Data Analysis
Projects
Home Management Services | Capstone Project
Front end: HTML5, CSS, Bootstrap4, JavaScript framework – Angular. Backend: NodeJS
Database: MongoDB Testing – Unit testing and Integration testing.
Web based application that provide various services to the customers that includes Snow Removal, Indoor Cleaning and Grass Cutting.
Some Extra features were implemented that are – Sandbox API integration – PayPal Website Accessibility Standards Responsive UI Followed
Agile Project Management Framework - Scrum. https://github.com/Davinder09/Web-Desgin-Capstone-Project-UI
Languages
English
Full Professional
Timeline
Team Lead /Shift Supervisor
High Level Industrial Cleaning Services
04.2023 - Current
Technical Support Representative
GATESTONE
07.2022 - 04.2023
FRAUD DETECTION ANALYST
NORDIA
02.2022 - 07.2022
Technical Support Representative
Teleperformance
10.2021 - 02.2022
Post Graduation Diploma - Web Design and Development
Conestoga College
Bachelor of Computer Applications -
Rayat Bahra University
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