ALEX MARTINEZ
Bonsall
Summary
Service-oriented professional with vast experience in conflict resolution and an avid employer of collaborative communication. Reliable and adept at managing care for multiple patients with the right balance of efficiency and compassion. Strong observation skills and ability to recognize the need to notify the RN for further assessments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Party Rental Assistant
Bonsall Party Rentals
Bonsall, CA
12.2016 - Current
- Answer 5-10 calls per shift, actively listening to clients to provide the appropriate product information or suggestions for their event
- Develop positive relationships with repeat customers by offering attentive and personalized service
- Adapt quickly to changing customer needs and manage multiple tasks simultaneously
- Resolve customer concerns with empathy, professionalism, and tailored solutions
CNA
GlenBrook Health Care
Encinitas, CA
12.2022 - 12.2024
- Provided direct assistance including answering call lights, addressing requests, and ensuring comfort in a fast-paced environment
- Managed care of 8-12 mild-moderate acute patients per day
- Maintained accurate documentation of patient condition in timely manner reliably
- Resolved interpersonal conflicts on a near daily basis with deescalation and therapeutic communication
- Supported excellent performance through organization, clear and proactive communication, and teamwork
Education
Associate of Science - Nursing
Grossmont College
El Cajon, CA12-2026
Skills
- Multitasking
- Forward thinking
- Interpersonal communication
- Conflict resolution
Certification
- BLS by AHA expires 01/2028
- EMT expires 03/2027
Languages
Spanish
Professional Working
Timeline
CNA
GlenBrook Health Care
12.2022 - 12.2024
Party Rental Assistant
Bonsall Party Rentals
12.2016 - Current
Associate of Science - Nursing
Grossmont College