ALEX MARTINEZ
Bonsall
Summary
Service-oriented professional with extensive experience in customer support across dynamic environments. Proficient in front-facing communication, conflict resolution, and scheduling, ensuring a welcoming and organized atmosphere. Committed to delivering exceptional customer experiences with reliability and empathy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Party Rental Assistant
Bonsall Party Rentals
01.2017 - Current
- Answer incoming calls and provide information to clients, assist with reservations and order placement
- Develop positive relationships with repeat customers by offering attentive and personalized service
- Adapt quickly to changing customer needs and manage multiple tasks simultaneously
- Resolve customer concerns with empathy, professionalism, and tailored solutions
CNA
GlenBrook Health Care
01.2023 - 01.2025
- Delivered compassionate, respectful support to patients, families, and team members
- Provided direct assistance including answering call lights, addressing requests, and ensuring comfort in a fast-paced environment
- Maintained accurate documentation of patient condition in timely manner reliably
- Supported daily operations through coordination, clear and proactive communication, and teamwork
Education
Registered Nurse Program -
Grossmont College
12.2026
Skills
- Multitasking
- Interpersonal communication
- Conflict resolution
- Stress tolerance
- Product promotion
- Relationship building
Certification
- BLS by AHA
- CNA
- EMT
Timeline
CNA
GlenBrook Health Care
01.2023 - 01.2025
Party Rental Assistant
Bonsall Party Rentals
01.2017 - Current
Registered Nurse Program -
Grossmont College
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