ALEX LOMBARDO
Hamilton
Summary
Detail-oriented and adaptable professional with a strong foundation in customer service and exceptional communication skills. Extensive experience in multitasking and time management as both a server and restaurant manager. Proven ability to maintain data accuracy and process information efficiently, ensuring seamless operations that enhance overall productivity. Proficient in leveraging office software and organizational strategies to uphold high standards of data management while fostering a collaborative team environment. Recognized for reliability and adaptability in fast-paced settings, consistently driving team success and operational excellence.
Overview
16
16
years of professional experience
Work History
SERVER/ BARTENDER
Le Tambour Tavern
09.2024 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Trained new staff on menu knowledge and service standards, enhancing team performance.
- Implemented process improvements to reduce order errors and enhance dining experience.
- Managed cash handling procedures accurately, ensuring compliance with financial protocols.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
SERVER AND BARTENDER
Honey Salt
04.2022 - 09.2024
- Managed multiple tasks quickly and efficiently in a fast-paced environment
- Assisted in inventory management, contributing to accurate stock levels for efficient operations.
- Delivered exceptional customer service in high-volume dining environment.
- Resolved customer complaints efficiently, fostering positive dining experiences and repeat business.
SERVER; PROMOTED TO FRONT OF HOUSE MANAGER
Osteria Rocco
08.2017 - 03.2022
- Developed and implemented strategic initiatives that enhanced overall productivity and employee engagement.
- Mentored junior managers, fostering professional growth and improving team dynamics.
- Analyzed organizational performance metrics to identify areas for improvement and drive action plans.
- Established key performance indicators to measure success and track progress against strategic goals.
- Collaborated with executive leadership to align departmental objectives with company vision and mission.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
SERVER AND CATERING BARTENDER
ButaPub and Historic German House
01.2018 - 07.2018
- Server
- Maintained knowledge of specials, Asian-fusion menu items, beer, wine, and cocktails
- Provided guests with a unique experience
- Catering
- Executed complete set-up and take-down of bar for events/concerts/weddings
- Provided high-volume bartending for large events
Receptionist
East Ridge Animal Hospital
03.2010 - 09.2016
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Handled multi-line phone system, directing calls to appropriate personnel promptly.
- Coordinated office supplies inventory, maintaining stock levels for operational efficiency.
- Developed and maintained filing systems, enhancing document retrieval processes for staff.
- Trained junior receptionists on office procedures and software applications effectively.
- Streamlined communication between departments, fostering collaboration and information sharing across teams.
Education
High School Diploma -
New York State
Skills
- Customer service
- Multitasking
- Time management
- Communication
- Teamwork
- Adaptability
- Attention to detail
- Decision-making
- Complex Problem-solving
- Task delegation
- Documentation and reporting
- Project management
Languages
English
Native or Bilingual
Timeline
SERVER/ BARTENDER
Le Tambour Tavern
09.2024 - Current
SERVER AND BARTENDER
Honey Salt
04.2022 - 09.2024
SERVER AND CATERING BARTENDER
ButaPub and Historic German House
01.2018 - 07.2018
SERVER; PROMOTED TO FRONT OF HOUSE MANAGER
Osteria Rocco
08.2017 - 03.2022
Receptionist
East Ridge Animal Hospital
03.2010 - 09.2016
High School Diploma -
New York State