Alex Francis
Systems Analyst
Surrey,BC
Summary
IT Systems Analyst with seven years of experience configuring and sustaining complex business applications, along with exceptional user support. Have demonstrated proficiency in critical thinking, strategic decision-making, and project management.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Systems Analyst
On Side Restoration Services
05.2022 - Current
- Conducted feasibility studies and impact analysis to implement multiple strategic IT initiatives, contributing to company growth and success.
- Streamlined several workflows for improved productivity through thorough systems analysis and optimization.
- Enhanced system efficiency by identifying and designing custom solutions for complex technical issues.
- Trained juniors on best practices in systems analysis techniques, contributing to their professional growth.
- Lead efforts to adopt emerging technologies within the organization, keeping pace with industry advancements.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Managed multiple projects simultaneously, consistently meeting deadlines and constraints.
- Analyzed existing systems and SQL databases and recommended enhancements to solve business needs.
Systems Analyst
Provincial Health Services Authority
8 2021 - 04.2022
- Performing system analysis for clinical applications, documentation, testing, implementation and user support for platform transitions.
- Establish effective relationships with key stakeholders across departments representing IMITS on critical projects.
- Coordinate upgrades and enhancements for clinical applications.
- Create and maintain application documentation, including knowledge bases and root cause analysis.
- Participate in the analysis and documentation of business requirements for clinical applications.
- Evaluate software features and functions.
Technical Support Engineer
CHANGE HEALTHCARE
08.2019 - 08.2021
- Provided technical support and troubleshooting for proprietary Change Healthcare software (Radiology PACS System), networks (LAN/WAN), Windows servers and workstations, enterprise hardware, storage systems, and databases.
- Regularly communicated with clients at multiple healthcare providers and vendors in the US.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Consistently met or exceeded performance metrics, contributing to overall team success.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
HELP DESK TECHNICIAN
ON SIDE RESTORATION SERVICES LTD
03.2018 - 08.2019
CLIENT SYSTEMS TECHNICIAN
CLOUD 9 SOLUTIONS INC
08.2017 - 03.2018
Education
Pursuing Bachelor of Technology Management - Technology Management
British Columbia Institute of Technology
Burnaby, BC 09.2022 - Current
ADVANCED DIPLOMA - COMPUTER SYSTEM TECHNOLOGY - NETWORKING
St. Clair College Of Applied Arts And Technology
Windsor, ON 09.2014 - 04.2017
Skills
Systems Analysis
Business Process Analysis
Requirements Gathering
Functional specifications
Project Documentation
User Acceptance Testing
System Upgrades
Technical Documentation
Application support
Performance Tuning
Analytical Skills
Problem-Solving
Technical Analysis
Teamwork and Collaboration
MS Office Suite
Oracle Developer
Power BI
Timeline
Pursuing Bachelor of Technology Management - Technology Management
British Columbia Institute of Technology
09.2022 - Current
Systems Analyst
On Side Restoration Services
05.2022 - Current
Technical Support Engineer
CHANGE HEALTHCARE
08.2019 - 08.2021
HELP DESK TECHNICIAN
ON SIDE RESTORATION SERVICES LTD
03.2018 - 08.2019
CLIENT SYSTEMS TECHNICIAN
CLOUD 9 SOLUTIONS INC
08.2017 - 03.2018
ADVANCED DIPLOMA - COMPUTER SYSTEM TECHNOLOGY - NETWORKING
St. Clair College Of Applied Arts And Technology
09.2014 - 04.2017
Systems Analyst
Provincial Health Services Authority
8 2021 - 04.2022
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