Systems Analyst with over 10 years of experience in stakeholder engagement, requirements gathering, software development, and data analysis. Proven track record of streamlining processes, delivering enterprise solutions, and supporting data-driven decision-making. Known for a collaborative approach to cross-functional projects, attention to compliance, and exceptional technical support. Passionate about leveraging data insights to improve organizational efficiency. Proficient in C#, .NET, REST APIs, Oracle, SQL, and reporting tools.
Overview
16
16
years of professional experience
Work History
Systems Analyst
National University of Singapore (NUS)
07.2011 - 08.2022
Led stakeholder review meetings to gather requirements and obtain sign-off for new system features, ensuring alignment with business goals and technical architecture
Developed and documented functional specifications, aligning business needs with security and privacy standards
Designed and implemented system prototypes, including database modeling, coding, and user training to support smooth transitions
Performed system testing, validation, and debugging, ensuring smooth project execution and timely issue resolution
Conducted data analysis and modeling using SQL and Excel, providing actionable insights to improve operational processes
Coordinated with cross-functional teams and vendors to ensure compliance with university policies and technical architecture
Key Achievement: Enterprise Systems Development at NUS: Led web application development such as Online Admission, Payment, Registration, Subsidy and Staff Appointment systems for NUS, integrating sensitive student and HR data while ensuring compliance with security, privacy, and accessibility standards
Migrated applications from Spring.NET to MVC.NET + Entity Framework, improving system stability and user experience
Oversaw projects like exam processing and module registration, adhering to NUS IT standards
Software Engineer
Encora Technologies Pte. Ltd.
03.2010 - 06.2011
Developed and maintained software for diverse client systems, ensuring compliance with technical and regulatory standards
Assisted in debugging and troubleshooting issues across platforms, providing technical support to enhance system reliability
Senior Analyst Programmer
ACE Data Systems Co; Ltd.
11.2006 - 12.2009
Contributed to ERP, accounting, and retail system projects, developing tables, stored procedures, and views in SQL Server
Executed rigorous code testing and debugging to guarantee high-performance software solutions
Education
Post-Degree Diploma - Web and Mobile App Design and Development
Volunteer Mobile App (Capstone Project), Led a team to design and develop a volunteer management mobile app using React Native and Node.js. Integrated Firebase for real-time data handling and deployed on AWS EC2, delivering a functional prototype within a 12-week timeframe.
Languages
Timeline
Systems Analyst
National University of Singapore (NUS)
07.2011 - 08.2022
Software Engineer
Encora Technologies Pte. Ltd.
03.2010 - 06.2011
Senior Analyst Programmer
ACE Data Systems Co; Ltd.
11.2006 - 12.2009
Bachelor of Computer Science -
University of Computer Studies
Post-Degree Diploma - Web and Mobile App Design and Development
Langara College
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