Alex Billingsley
Chino Hills
Summary
Passionate fitness coach with a background in personal training, athletic coaching and general fitness sales, Dedicated to teaching gym safety and gym efficiency and ultimately to help clients achieve their health and fitness goals. Skilled in creating customized training programs, maintaining client retention, and consultative sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Fitness Coach
24 Hour Fitness
07.2024 - Current
- Coaching and managing multiple clients per month with a variety of fitness goals, designing personalized training and nutrition advice tailored to individual fitness level, goal, and lifestyle.
- Providing and conducting fitness appointments or consultations and succeeding in converting attendants to clients.
- Executing monthly fitness assessments ensuring that clients are progressing efficiently.
- Managing and scaling a client-based business, ensuring up-to-date folders on each client and an efficiently organized schedule.
- Conducting monthly business assessments and orienting a schedule according to monthly revenue goals.
- Conducting outbound calls to invite members and guests for fitness consultations as well as advertising consultations to members checking in or working out.
Sales and Service Expert
24 Hour Fitness
10.2023 - 07.2024
- Sold memberships ensuring that new members are onboarded with a fitness plan to achieve their goals, boosting membership retention and satisfaction.
- Sold multiple personal training packages per month, tailoring recommendations of a specific trainer to the members' fitness goals and schedule in order to boost client retention.
- Delivered engaging gym tours and needs-based sales presentations, in order to boost guest comfortability with the gym and daily membership sales.
- Conducted daily outbound calls, succeeding in inviting in guests to the gym to soon become members.
- Assisted front desk operations by resolving customer service issues, handling membership inquiries, and answering inbound phone calls.
Sales & Service Associate
24 Hour Fitness
06.2022 - 10.2023
- Ensured front desk operations ran efficiently through multitasking of managing member check-ins, completing point-of-sale retail transactions, issuing guest passes and answering member inquiries.
- Sold memberships and upsold additional services through fitness-based selling techniques.
- Provided top-tier customer service by addressing member and guest inquiries, resolving concerns, and delivering gym policy information with professionalism.
- Managed phone calls, assisting with membership questions, class schedules, and facility information.
Front Desk Sales Associate
Club Pilates
03.2021 - 09.2021
- Greeted members, managed check-ins, and ensured a seamless class experience.
- Assessed prospects’ needs to recommend the best membership option, consistently exceeding sales goals.
- Ranked 1 of 15 in membership sales and 1 in retail sales for four consecutive months.
- Promoted and pitched "Free Intro Classes," converting prospects into paying members.
- Handled customer service inquiries, including scheduling, membership adjustments, and conflict resolution.
- Maintained a clean, organized front desk and retail space to uphold brand standards.
- Adapted to different studio protocols and clientele while rotating across three locations weekly.
Gymnastics Coach
University Of California, Los Angeles
09.2019 - 10.2022
- Coached gymnastics for children ages 3-11 in a program led by UCLA’s NCAA gymnastics staff.
- One of the few first-year students selected to coach, continuing pre- and post-pandemic.
- Led small to large classes, ensuring safety, engagement, and skill progression for diverse age groups.
- Adapted to varying coaching methods, check-in procedures, and safety protocols between UCLA’s gym and a private gym in Chino.
- Communicated with parents regarding progress, behavior, and class recommendations, promoting continued enrollment.
Education
Bachelor of Science -
University Of California
Los Angeles06-2026
High School Diploma -
Chino Hills High School
05.2019
Skills
- Fitness Sales
- Athletic and Training Motivation
- Face-to-Face and Phone Communication
- Client Assessments & Progress Tracking
- Sales Goal Attainment
- Creativity and Flexibility
- Client-based Business Operation
- Client Retention
- Working With Children
- CRM & Client Management Software
Certification
- Certified Personal Trainer (NESTA) - National Exercise and Sports Trainers Association
- CPR/AED Certification
Timeline
Fitness Coach
24 Hour Fitness
07.2024 - Current
Sales and Service Expert
24 Hour Fitness
10.2023 - 07.2024
Sales & Service Associate
24 Hour Fitness
06.2022 - 10.2023
Front Desk Sales Associate
Club Pilates
03.2021 - 09.2021
Gymnastics Coach
University Of California, Los Angeles
09.2019 - 10.2022
High School Diploma -
Chino Hills High School
- Certified Personal Trainer (NESTA) - National Exercise and Sports Trainers Association
- CPR/AED Certification
Bachelor of Science -
University Of California
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