Alethea Dharmai
Toronto,Canada
Summary
Professional with a strong background in digital marketing and customer service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Marriott International Hotels
08.2023 - Current
- Managed guest inquiries and provided detailed information on services and local attractions
- Assisted with bookings, reservations, and efficiently resolved guest issues
- Conducted follow-up calls to ensure high levels of guest satisfaction
Marketing and Promotions Assistant
Seneca Polytechnic
05.2023 - 08.2024
- Promoted events and services via social media, increasing student engagement
- Planned and scheduled social media posts, ensuring timely and effective promotions
- Monitored and reported on social media metrics, analyzing performance to guide strategy
- Produced and edited content for social media platforms, presentations, and speeches
- Ensured brand consistency across all marketing materials, aligning with strategic goals
- Optimized website SEO practices, resulting in increased organic traffic and improved online presence.
Sr. Brand Management Executive
Zoo Media - FoxyMoron
08.2020 - 01.2023
- Used media research tools to improve targeting and planning for diverse audiences
- Created reports to track and assess campaign performance, ensuring objectives were met
- Managed contracts, reconciled discrepancies, and oversaw the billing process with vendors and clients
- Updated budgets, competitive media reports, and provided technical support for presentations and communication with creative teams
- Managed brand reputation across social platforms and helped plan multi-channel campaigns, ensuring efficient use of media budgets
- Increased team productivity by implementing efficient project management strategies.
- Led cross-functional teams to successful project completion, fostering collaboration among diverse departments.
Education
Post Graduate Diploma - Marketing Management
Seneca Polytechnic
08.2024
Post Graduate Diploma - Business Administration And Management
Seneca College
08.2023
Bachelors - Commerce
University of Mumbai
01.2020
Skills
- Critical Thinking and Problem Solving
- Media Research
- Analysis & Reporting
- Campaign Analysis
- Performance Reporting
- Client Presentation
- Communication and Collaboration
- Cross-Team Communication
- Microsoft Excel
- Powerpoint
- Word
- Customer service
Awards
- Presidents Honour List - Seneca
- Digital Marketing
- Google Ads
- Hubspot
- Member of the Canadian Marketing Association
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Certification
- Adobe Certified Expert (ACE) in Adobe Analytics – Adobe.
- Email Marketing Certification – HubSpot Academy.
- Google Ads Certification – Google.
- Search Engine Optimization (SEO) Certification – SEO Training Course by Moz.
Timeline
Customer Service Representative
Marriott International Hotels
08.2023 - Current
Marketing and Promotions Assistant
Seneca Polytechnic
05.2023 - 08.2024
Sr. Brand Management Executive
Zoo Media - FoxyMoron
08.2020 - 01.2023
Bachelors - Commerce
University of Mumbai
- Adobe Certified Expert (ACE) in Adobe Analytics – Adobe.
- Email Marketing Certification – HubSpot Academy.
- Google Ads Certification – Google.
- Search Engine Optimization (SEO) Certification – SEO Training Course by Moz.
Post Graduate Diploma - Marketing Management
Seneca Polytechnic
Post Graduate Diploma - Business Administration And Management
Seneca College
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