Alethea Chen
Mississauga,ON
Summary
Proven leader and skilled communicator, adept at fostering client relationships and team collaboration, notably at Cleo. Excelled in driving operational efficiency and client satisfaction, achieving significant cost reductions. Expertise in customer service and documentation, ensuring outstanding service delivery and operational excellence.
Overview
2021
2021
years of professional experience
Work History
Manager
Cleo
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Boosted client contentment by delivering outstanding service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved cost reductions through successful supplier contract negotiations.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
Owner/Medical Aesthetician
Lavender Lounge Spa
02.2012 - 03.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Boosted client contentment by delivering outstanding service.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved cost reductions through successful supplier contract negotiations.
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
Education
Medical Aesthetics - Aesthetic
Everest College
05.2009
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Owner/Medical Aesthetician
Lavender Lounge Spa
02.2012 - 03.2020
Manager
Cleo
Medical Aesthetics - Aesthetic
Everest College
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