Alessia Ierfino
Laval,QC
Summary
I am a hard working, dedicated Sociology student with a 3.2 GPA, Combining both academic knowledge with practical leadership experience. I am skilled in team leadership, cash management and customer service excellence with a proven ability to oversee daily operations and drive sales. Possesses strong analytical and problem-solving skills, with a commitment to promoting social justice and community development, and a keen interest in politics. I am eager to leverage a blend of sociological insight and transferable retail management skills in a role dedicated to positive social impact on a global scale.
Overview
5
5
years of professional experience
Work History
Third Key Holder
Fossil Store
06.2024 - Current
- Resolved escalated customer complaints professionally, retaining their business while upholding company policies.
- Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
- Observe and listen to team members to coach and ensure exceptional store experience
- Handle cash transactions, such as opening and closing cash registers, ensuring float is even and preparing bank deposits
- Remain flexible to changes in business, adjusting and strengthening strategies to satisfy store requirements and needs
- Responds to emails, phone calls and fills in excel sheets
- Knowledge of store goals and worked to achieve and surpass these goals
Sales Associate
Fossil Store
05.2022 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Serve as an enthusiastic product expert, guiding customers in product selection
- Ensured clean work environment
Cast Member
Cineplex
11.2019 - 08.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Ensured food safety standards and cleanliness
- Handled aggressive guest situations
Tutor
Kumon
02.2021 - 07.2022
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Graded worksheets accurately and provide valuable feedback to help students on their faults and praised their strengths
Education
Bachelor of Arts - Sociology
Concordia University
Montreal, None12-2025
DEC - Social Science
Dawson College
Montreal, None12-2021
High School Diploma -
Laval Senior Academy
Laval, QC06-2019
Skills
- Effective delegation
- Store maintenance
- Strong leadership
- Customer service
- Inventory Management
- Cash handling and Financial accuracy
- Sales strategies and goals achievement
- Operational Efficiency
- Excel, word, powerpoint experience
- Customer service management
- Training and mentoring
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Interests
- Hiking
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Getting involved in local advocacy groups to promote positive change in the community
- Animal Welfare Advocacy
Timeline
Third Key Holder
Fossil Store
06.2024 - Current
Sales Associate
Fossil Store
05.2022 - 06.2024
Tutor
Kumon
02.2021 - 07.2022
Cast Member
Cineplex
11.2019 - 08.2022
Bachelor of Arts - Sociology
Concordia University
DEC - Social Science
Dawson College
High School Diploma -
Laval Senior Academy
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