Taiba Hashim
Blainville,QC
Summary
Soon to be student again enrolling into Concordia, I would like to get back into tapping my skills as an office clerk and putting it to good use, allowing me to get a foothold into my career. My work experience has given me the skills to build my professional portfolio to continue to exceed.
Overview
3
3
years of professional experience
Work History
Third Key Holder
Desigual
01.2024 - Current
- Opened and closed the store according to established protocols, ensuring the safety of all employees and assets.
- Managed cash register operations accurately, ensuring timely transactions and minimal errors.
- Oversaw the processing of shipments, verifying accuracy of delivered items against purchase orders and invoices.
- Maintained open communication with management regarding sales performance, employee relations, and suggested improvements for the store''s operations.
- Coordinated staff scheduling to ensure adequate coverage during peak hours without exceeding labor budgets.
- Collaborated with management to develop strategies for achieving sales goals and improving overall store performance.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Remote Customer Service Representative (Contract)
Dynacare
07.2021 - 01.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website, improving overall user experience.
- Maintained client confidentiality and secured confidential documents
- Updated clients on their test results and expedited the process when necessary, elevating any stress post pendamic
Education
High School Diploma -
École Secondaire Lucille-Teasdale
Blainville, QC2021
Skills
- Effective Delegation
- Store maintenance
- Customer Service
- Cash Handling Accuracy
- Inventory Monitoring
- Daily Reporting
- Multitasking and Prioritizing
- Critical Thinking
Languages
English
Native or Bilingual
French
Professional Working
Arabic
Native or Bilingual
Timeline
Third Key Holder
Desigual
01.2024 - Current
Remote Customer Service Representative (Contract)
Dynacare
07.2021 - 01.2022
High School Diploma -
École Secondaire Lucille-Teasdale
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