Alessandra Serna
Edmonton
Summary
Experienced with creating and managing leadership development initiatives. Utilizes strategic planning to enhance team performance and foster leadership skills. Knowledge of effective communication and program management to drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ministry Student
Iglesia Ni Cristo
01.2025 - Current
- Mentored young leaders within the congregation, providing guidance on spiritual growth, discipleship, and leadership skills.
- Provided direction for youth ministries including weekly activities, retreats, conferences; empowering students to grow in their faith and relationships.
- Enhanced spiritual growth by delivering engaging sermons and facilitating small group discussions.
Server
Denny’s Restaurants
06.2021 - Current
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Volunteer
Blood Drive
01.2022 - 12.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
Global Volunteer
AIESEC
06.2023 - 07.2023
- Strengthened team cohesion by leading group exercises and fostering open dialogue among team members.
- Enhanced cultural understanding by facilitating workshops and presentations on global issues.
- Promoted environmental sustainability through education, advocacy, and sustainable practices in daily operations.
Education
Bachelor Of Science - Psychology, Biological Sciences
University of Alberta
Edmonton, AB11-2025
Skills
- Communications Protocols
- Hospitality Service Expertise
- Operational Efficiency and Safety
- Conflict and Complaint Resolution
- Cool Under Pressure
LANGUAGES
English
Certification
- Leadership Development Experience, AISEC - July 24, 2023
Timeline
Ministry Student
Iglesia Ni Cristo
01.2025 - Current
Global Volunteer
AIESEC
06.2023 - 07.2023
Volunteer
Blood Drive
01.2022 - 12.2024
Server
Denny’s Restaurants
06.2021 - Current
Bachelor Of Science - Psychology, Biological Sciences
University of Alberta
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