Detailed professional with writing and marketing experience in both private and public sectors. Communicative and motivated individual well-versed in conducting creative, proactive outreach and building relationships. Recognized as strong team player with background in outreach, communications and project management.
Overview
6
6
years of professional experience
Work History
Student Services & Outreach Coordinator
University Of New Brunswick
02.2022 - Current
Faculty of Forestry and Environmental Management
Played a pivotal role in an outreach team that achieved the highest and second-highest intake of newly admitted students into the faculty each year over the past decade, demonstrating outstanding recruitment efforts
Conducted an average of 134 student advising meetings per semester, fostering individualized academic support
Managed 1100 outbound emails per semester, ensuring effective communication and engagement with students
Organized an average of 15 employer visits per fall semester, providing valuable presentation and interview opportunities for students Maintained meticulous academic planning files, ensuring accurate and up-to-date records for 300+ students
Coordinated the production of a new recruiting video, enhancing the Faculty's outreach efforts
Successfully facilitated the enrolment of interested students into the Faculty through effective persuasion and communication strategies
Delivered guest lectures, presented at open house events, and supported recruiting efforts
Produced multiple news posts per semester, contributing to the dissemination of important information and updates
Successfully organized 1st-year student orientation events, promoting a positive transition for newcomers
Fostered strong relationships with students, faculty, alumni, employers, and educational institutions to facilitate growth opportunities
Arranged engaging events that enhanced student-stakeholder interactions
Managed degree audits and minor completion assessments, contributing to a smooth graduation process
Assessed transfer credits, ensuring a smooth integration process for incoming transfer students
Contributed to effective cross-departmental communication and collaborations, fostering a cohesive campus community
Represented the Faculty on University of New Brunswick (UNB) committees, actively engaging in institution-wide discussions and initiatives.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Business Instructor
Willis College
08.2021 - 02.2022
Taught written communication, oral communication, digital marketing and strategic web design courses
Consistently averaged over 90% student satisfaction rate on student teacher evaluations
Created a course outline template that was adopted by Willis College as the new standard for online instructors
Developed and executed a virtual instructional program aligned with the adopted course study's philosophy, goals, and objectives
Crafted and virtually delivered engaging course content that motivated adult learners
Utilized effective teaching methods to optimize learning time for adult learners
Cultivated a conducive learning atmosphere by employing diverse teaching techniques for adult learners
Assessed student progress in accordance with College-established guidelines
Verified the appropriateness of student evaluations
Maintained accurate and comprehensive student performance records
Regularly updated and maintained evaluation records, concurrently delivering timely academic progress feedback to students.
Encouraged students to think critically and develop problem-solving skills.
Led group discussions and activities to stimulate student learning.
Engagement & Education Coordinator
Recreation New Brunswick
01.2021 - 02.2021
Facilitated social media practices to publicize corporate culture and support engagement projects.
Attained a remarkable 100% revenue target achievement during the 2021 membership renewal campaign
Achieved a notable 9% increase in social media followers across all platforms
Successfully orchestrated a substantial 10% overall upsurge in Recreation New Brunswick memberships
Spearheaded an exceptional 289% escalation in student memberships in 2021 in comparison to 2020
Developed integrated approach to business-driven workforce development through effective marketing, public relations and communications.
Nurtured strong relationships and actively engaged a diverse membership network within Recreation NB
Implemented an all-encompassing customer relationship management strategy alongside cutting-edge software during the 2021 membership renewal campaign
Devised and executed an advanced data collection and reporting framework to optimize operational efficiency
Pioneered the development of a contemporary website that streamlined online transactions, automating the purchasing process, and introducing tools for member convenience, resulting in over 1000 site visitors within the initial months of its launch
Actively participated in multiple committees and working groups, notably the New Brunswick Trails Association
Committee, High Five Authorized Provider Committee, Atlantic Recreation and Facilities Conference Planning
Committee, and Canadian Recreation Facilities Network.
Account Manager
Ottawa Sports and Entertainment Group, Seat
11.2018 - 10.2020
Surpassed personal annual sales target for the 2019-2020 Ottawa 67's season, achieving 111% of the goal
Recognized for winning the "drive to July 5" sales contest by achieving the highest number of closures between
April 29th and July 5th during the 2019 REDBLACKS renewal campaign
Designated team lead for the 2021 REDBLACKS renewal campaign
Managed a substantial portfolio of over 1000 accounts, totalling over 1 million dollars in value, demonstrating adeptness in large-scale account management
Proficiently utilized CRM systems to meticulously document all sales activities and maintain a well-organized sales pipeline
Maintained an average of approximately 1000 monthly activities, which included calls, emails, and face-to-face interactions, showcasing a proactive approach to engagement and relationship-building.
Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Research Assistant
University of New Brunswick
01.2018 - 10.2018
Performed statistical, qualitative, and quantitative analysis.
Analyzed results using analytical software and created reports.
Reviewed documents and data to identify trends and patterns.
Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Collaborated with other researchers to develop successful research strategies.
Utilized advanced analytical software to analyze data sets.
Education
Master of Business Administration - Sport And Recreation Management
University of New Brunswick
Fredericton, NB
05.2018
Bachelor of Applied Management -
University of New Brunswick, Saint John
Saint John, NB
05.2015
Skills
Project Facilitation
Social Networking
Communications Protocols
Website Management
Marketing and Advertising
Public Presentations
Social Media Platforms
Data Analysis
Time Management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Student Services & Outreach Coordinator
University Of New Brunswick
02.2022 - Current
Business Instructor
Willis College
08.2021 - 02.2022
Engagement & Education Coordinator
Recreation New Brunswick
01.2021 - 02.2021
Account Manager
Ottawa Sports and Entertainment Group, Seat
11.2018 - 10.2020
Research Assistant
University of New Brunswick
01.2018 - 10.2018
Master of Business Administration - Sport And Recreation Management