Alessandra MacDonald
LaSalle
Summary
Currently a Registered Massage Therapist and previous business owner having owned and operated Chill Massage Therapy & Hot Yoga for 6 years, with excellent client retention and customer service skills.
Previous work related experience includes Financial Services Representative with TD Canada Trust for over 10 years, and a Mortgage Administration Role with Windsor Family Credit Union.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Registered Massage Therapist
Limber For Life
09.2024 - Current
- Reduce or eliminate muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms and intensities to optimize relaxation.
- Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
Owner/Operator
Chill Massage Therapy & Hot Yoga
03.2018 - 05.2024
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Developed business plan, processes and procedures to provide superior experience to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
Financial Services Representative
TD Canada Trust
03.2005 - 10.2016
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry regulations, trends, and best practices to provide informed advice to clients.
- Enhanced customer relationships with personalized service and addressing individual concerns promptly.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Assessed credit applications accurately by analyzing applicants'' financial history, income stability, and repayment capability.
Education
Massage Therapy - Massage Therapy
Canadian College of Health Science And Technology
Windsor, ON01.2016
Business Marketing Administration - Marketing
St. Clair College of Applied Arts And Technology
Windsor, ON05.2005
Certification
- Diploma Business Administration- Marketing
- RMT - Registered Massage Therapist
- Certified Yoga Instructor
Timeline
Registered Massage Therapist
Limber For Life
09.2024 - Current
Owner/Operator
Chill Massage Therapy & Hot Yoga
03.2018 - 05.2024
Financial Services Representative
TD Canada Trust
03.2005 - 10.2016
Massage Therapy - Massage Therapy
Canadian College of Health Science And Technology
Business Marketing Administration - Marketing
St. Clair College of Applied Arts And Technology
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