ALEN VARGHESE

manages housekeeping, maintenances, and laundry departments to achieve high standards of maintenance,cleaning,sanitation,and provide linen service in the centre in accordance with legislative requirements and within budgetary constraints.

• Developed training programs for staff on proper handling of hazardous materials, resulting in reduced incidents and improved safety measures.
• Plan, organizes,directs and supervises the activities of the maintenance,housekeeping and laundry departments to ensure compliance with legislative requirements.
• Participated in industry conferences to stay current on emerging trends in environmental services management.
• Conducted regular site inspections to ensure compliance with environmental regulations and best practices for waste reduction and pollution prevention.
• Managed regulatory compliance for all environmental permits, ensuring timely reporting and adherence to state and federal requirements.
• Led training in sanitation and cleaning practices.
• Supervised and directed daily work of team of 12 sanitation personnel.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Maintain inventories and safe storage of all supplies.

• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
• Achieved results by working with staff to meet established targets.
• Maintained compliance with company policies, objectives, and communication goals.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Monitored workflow to improve employee time management and increase productivity.
• Evaluated employee performance and coached and trained to improve weak areas.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Redeemed coupons to discount purchases.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Maintained awareness of surroundings and secured cash to minimize loss potential.
• Counted money in drawers at beginning and end of each shift.
• Processed customer orders and accurately handled payment transactions.
• Worked with floor team and managers to meet wide range of customer needs.

• Generated quality control reports for returned products to identify and communicate patterns.
• Supported audit preparation through research, analysis and presentation development.
• Assisted with independent internal and external audits.
• Maintained chemical records for compliance and analysis purposes.
• Assessed quality of finished products with careful inspections.
• Inspected items and compared against standards to meet regulatory requirements.
• Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Reviewed production processes and identified potential quality issues.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered constant flow of customer calls with minimal wait times.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained staff on operating procedures and company services.
• Met customer call guidelines for service levels, handle time and productivity.