Alejandro Agudelo Cuadros
Scarborough,Ontario
Summary
Organized and motivated individual with a strong focus on time management and organizational skills. Eager to apply abilities across diverse settings, commended for honesty, hard work, and positive attitude contributing to previous role success. Comfortable standing for long periods of time and safely lifting heavy loads. Seeking long-term entry-level opportunities in Customer Service or Warehouse positions to enhance skills and make valuable contributions to company growth.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rogers Communications
08.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner..
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Used ICM and SGI programs to manage and service accounts.
Package Handler
Fed Ex Ground
11.2023 - 12.2023
- Organized packages according to type, size, destination, and other specifications.
- Maintained a clean work environment by removing debris from the loading dock area.
- Assisted in the organization of the warehouse by placing incoming items in designated areas.
- Organized all incoming mail, including sorting, distributing, scanning and filing.
- Loaded mail onto conveyor belts for sorting purposes.
Customer Account Specialist (Remote)
Shaw Communications Inc
10.2022 - 11.2022
- Troubleshot and resolved billing discrepancies.
- Answered customer questions regarding billing issues.
- Resolved customer complaints in a timely manner in both French and English
Warehouse Associate
Mackie Moving Systems (Via TalentWorld)
06.2022 - 09.2022
- Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
- Sorted , scanned and wrapped pallets.
- Receiving inbound trailers.
Warehouse Associate
Amazon
11.2019 - 12.2020
- Worked in Amazon Distribution warehouse (DT01).
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
- Scanned, picked , diverted, packages for various order lists.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Education
Some College (No Degree) - Accouting & Payroll Diploma
Seneca Polytechnic
North York, ON04-2024
Skills
- Organizational skills and attention to detail
- Motivated to learn and gain experience with productivity and positive attitude
- Deliver expectations and tasks
- Fluent in English , French and Spanish
- Shipping and receiving
- Pallet Jack Operations
- Order Picking
- Account updating
- Data Entry
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Rogers Communications
08.2024 - Current
Package Handler
Fed Ex Ground
11.2023 - 12.2023
Customer Account Specialist (Remote)
Shaw Communications Inc
10.2022 - 11.2022
Warehouse Associate
Mackie Moving Systems (Via TalentWorld)
06.2022 - 09.2022
Warehouse Associate
Amazon
11.2019 - 12.2020
Some College (No Degree) - Accouting & Payroll Diploma
Seneca Polytechnic
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