Alejandra Ponce
Pacoima
Overview
11
11
years of professional experience
Work History
Office Admin/Data Entry
Utility Refrigerator
North Hollywood
11.2022 - Current
- Updated Account information to Maintain customer Records
- Plenty of Data Entry
- Processed and Invoiced customer orders
- Prioritized and organized any task given
- Assisted with customer requests and answered questions to improve satisfaction through email/phone.
- Negotiated Contracts with Freight Carriers
- Managed complex shipping schedules to meet strict deadlines
- Collaborated with sales team members to stay current on Inventory Levels/orders/item issues.
- Helped with sales on products/items when needed through email
- Completed day-to-day duties accurately and efficiently.
Data Entry
Infiniti Health LLC.
Van Nuys
09.2021 - 07.2022
- Verified accuracy of computer system information by updating data.
- Evaluated source documents to locate needed information.
- Ensured all student information is entered correctly.
- Confirmed identity of every individual
- Followed any prompt given on iPad (i.e., 'consent needed', 'test with parent', etc.)
- Processed health risk appraisals through accurate data entry.
- Identify proper testing material (i.e., PCR, PRL, etc.)
- Accurately handled data entry for clients into company-based software.
- Monitored company inventory to keep stock levels and databases updated.
- Developed team communications and information for meetings.
- Adhered to social distancing protocols and wore mask or face shield.
Program Worker
LAUSD Youth Development Program
Woodland Hills
03.2016 - 10.2021
- Engaged in physical activity with members and children without limitations.
- Worked cooperatively and collaboratively with staff, public officials, district managers, and parents creating projects. Also agreeing to certain activities with staff.
- Excellent organizational and management skills.
- Knowledge of developmental needs of school age children.
- Ability to frequently stand, lift, walk, stoop, sit, crouch, bend.
- Managed and supervised large groups (60+) of children at all time.
- Implemented activities while maintaining program safety.
- Helped students with homework/other school projects.
- Made sure of students leaving home with parent or guardian safely.
- Provision for safe, nurturing environment for students.
- Created and implemented fun/exciting, character development, project based learning, Stream, fitness, and recreation.
- Positive role model, coach, and mentor.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
Sales Associate/Utility Worker
Nothing Bundt Cakes
Sherman Oaks
04.2015 - 03.2016
- Followed daily maintenance lists to keep work areas operating effectively.
- Maintained clean, organized and fully stocked work areas for maximum efficiency.
- Replenished bakery cases and faced products throughout each shift.
- Answered phone calls, greeted store customers and provided exceptional service every time
- Consulted with customers to provide advice about designs and document requirements.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
- Received food orders from customers and families, and explained offerings.
- Verified orders and bagged items for easy transport.
- Managed cash, secured extra cash and processed credit, debit and check payments to complete customer orders.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth and efficient during high-volume periods.
- Kept work area clean, neat and well-stocked to maximize products
Sales/Cashier Team Lead
Sheikh Shoes
Burbank
05.2014 - 02.2015
- Greeted customers that walked in store.
- Cashier/issuing receipts
- Achieved daily store sales goal
- Trained new employees by providing knowledge of specific store tasks and policies.
- Helped and encouraged customers to purchase and leave with satisfied apparel & shoes.
- Followed proper payment processing procedures.
- Processed returns and refunds.
- Balanced daily sales reports with receipts from each register at the end of shift.
- Answered customer questions regarding store policies, products, services, prices.
- Verified credit card transactions using POS system software.
- Stocked shelves with new merchandise when needed.
Education
High School Diploma -
Mission View Charter High
Pacoima, CASkills
- Active Listener, Quick Learner
- Great work Ethics
- Fluent English & Spanish Speaker
- Reliable & Responsible
- Multitasking Abilities
- Attention to Detail
- Able to work with others as a Team or Individually
- MS Office/Word/Outlook/Excel
- Quickbooks
- Problem solving
- Organizational skills
Timeline
Office Admin/Data Entry
Utility Refrigerator
11.2022 - Current
Data Entry
Infiniti Health LLC.
09.2021 - 07.2022
Program Worker
LAUSD Youth Development Program
03.2016 - 10.2021
Sales Associate/Utility Worker
Nothing Bundt Cakes
04.2015 - 03.2016
Sales/Cashier Team Lead
Sheikh Shoes
05.2014 - 02.2015
High School Diploma -
Mission View Charter High