Alejandra Morfin
Los Angeles
Summary
Dynamic leader with a proven track record, excelling in talent management and customer service. Spearheaded staff training programs that enhanced product knowledge, driving sales growth. Recognized for fostering a collaborative environment, achieving high employee engagement, and consistently exceeding sales goals through effective employee management.
Overview
9
9
years of professional experience
Work History
Business Manager
Living Spaces
06.2023 - Current
- Fostered a supportive work environment through coaching sessions, team-building activities, and open communication channels for staff feedback.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Retail Supervisor
Living Spaces
08.2022 - 08.2023
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Analyzed sales reports to identify trends and opportunities for increased revenue generation within the retail space.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Operations Manager
Guitar Center
01.2019 - 08.2022
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Operations Supervisor
Guitar Center
05.2016 - 01.2019
- Maintained open lines of communication with upper management to provide regular updates on operational progress
- Managed the day-to-day operations of the warehouse facility, overseeing receiving, storage, picking, packing, and shipping processes.
- Conducted regular performance evaluations for warehouse staff, providing constructive feedback and implementing professional development plans.
- Maintained inventory accuracy by conducting regular cycle counts and updating records.
- Enhanced customer experience by creating visually appealing and organized store layouts.
Education
High School Diploma -
Eagle Rock High School
Los Angeles, CA01-2010
Skills
- Sales Management
- Customer Relationship Building
- Project Management
- Team Leadership
- Talent management
- Business Development
Languages
Spanish
Native or Bilingual
Timeline
Business Manager
Living Spaces
06.2023 - Current
Retail Supervisor
Living Spaces
08.2022 - 08.2023
Operations Manager
Guitar Center
01.2019 - 08.2022
Operations Supervisor
Guitar Center
05.2016 - 01.2019
High School Diploma -
Eagle Rock High School
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