Mark Halder
Thunder Bay,Canada
Summary
Business Manager with expertise in project management and customer relationship management at End Of The Roll. Implemented process improvements that increased operational efficiency and customer satisfaction. Skilled in strategic planning, team leadership, and driving business growth through effective sales operations. Recognized for high productivity and efficient task completion, with strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Business Manager
End Of The Roll
Thunder Bay, Canada
08.2020 - Current
- * Perform as the sole manager responsible for end-to-end business operations, overseeing projects, sales, finance, scheduling, vendor coordination, and customer relationships.
- * Led full project lifecycle management from initial scoping and estimating through execution, delivery, and close-out, ensuring timelines, budgets, and quality standards were consistently met.
- Managing day-to-day operations independently, including pricing strategy, cost control, forecasting, invoicing, and performance tracking, to support business profitability.
- Coordinating cross-functional activities involving clients, suppliers, and service partners, serving as the single point of accountability for project and operational outcomes.
- Implementing process improvements across operations and project workflows to increase efficiency, reduce errors, and improve customer satisfaction.
- Prepare configurations, quotes, bids, perform orders, and data entry functions to cultivate relationships, to ensure long-term customer retention, and future sales opportunities.
- Respond to customer concerns and requests received through the CRM software, analyze reports, and monitor departmental performance against goals to ensure BDC effectiveness and efficiency.
- Create bid packages, evaluate tenders, and make purchasing recommendations.
- Maintain client/vendor relationships related to product procurement, and provide regular forecasting and account updates as required.
Customer Service Representative
H&R Block
Thunder Bay, Canada
01.2020 - 04.2022
- Follows standard operating procedures for office opening and closing requirements, security, supply ordering, file maintenance, and office appearance and cleanliness. Follows-up to ensure compliance.
- Receives and secures cash, debit/credit card receipts, and balances the cash as part of the mid-day or end-of-day closing procedures. Records all transactions in the CIS system and completes bank deposits.
- Provides outstanding client service
- Assists in office operations, human resource functions, and local marketing
- Assists the office manager to achieve client retention and revenue goals
- Match clients with the best-suited tax professional for their needs
- Handle client exits by ensuring all current and future needs are met
- Responds in a timely manner to client service issues or associate relations concerns, utilizing the support of the District Manager for more complex issues or where there is uncertainty.
Business Development Manager
Gerber Tech.USA
Dhaka, Bangladesh
01.2016 - 06.2018
- Commit to fulfill assigned business tasks by generating marketing plans and execute it to sales of high-tech Industrial automated machines, software and spare parts with Industry set KEPI.
- Provide pre-sales functional and technical expertise as a market research expert through the buying process, additional solutions, quantitative and qualitative methodologies, market research use cases, and integrations
- Produce all project deliverables including tender documentation, design briefs, opinion of cost documentation, site job reports, and computer models
- Conduct monthly divisional sales meeting & monitor distributors lifting and report on retail & wholesale sales activities and follow up for line management.
Education
International Business Management - Post-Graduate
Confederation College
Thunder Bay, ON08.2020
Electrical & Electronics Engineering - Bachelor of Science
American International University
Dhaka, BD01.2015
Skills
- Project management
- Business strategy
- Customer relationship management
- Sales operations
- Problem solving
- Team leadership
- Time management
- Risk assessment
- Logistics management
- Social media marketing
- Documentation and reporting
- Business administration
- Training management
- Market analysis
- Business development
- Operations management
- Strategic planning
- Sales management
- CRM proficiency
- Account management
- Employee motivation
- Conflict resolution
Languages
English, Advanced
Personal Information
Willing To Relocate: Anywhere
Timeline
Business Manager
End Of The Roll
08.2020 - Current
Customer Service Representative
H&R Block
01.2020 - 04.2022
Business Development Manager
Gerber Tech.USA
01.2016 - 06.2018
International Business Management - Post-Graduate
Confederation College
Electrical & Electronics Engineering - Bachelor of Science
American International University