Alejandra Granados
Visalia
Summary
Dynamic hospitality professional with extensive experience at Marriott, excelling in customer service and conflict resolution. Proven track record in training and developing teams while managing cash handling and inventory processes. Recognized for enhancing guest satisfaction and operational efficiency in high-pressure environments. Committed to exceeding expectations and driving success.
Overview
7
7
years of professional experience
Work History
Banquet Server / Bartender /Coffee Barista
Marriott
Visalia
04.2018 - Current
- Provided excellent customer service by anticipating guests' needs and responding promptly to requests.
- Participated in ongoing training to enhance job skills and knowledge.
- Portioned, plated and garnished menu items to meet company standards.
- Provided exceptional service to high volume of daily customers.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Responded promptly and courteously to guest inquiries and complaints.
Lead Cashier
Leggings and Beyond - Visalia Mall
Visalia
05.2021 - 05.2022
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Assisted in developing store policies related to cashier activities and procedures.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Responsible for opening and closing registers accurately according to established procedures.
Education
Associate of Arts - Liberal Arts
Westhills Lemoore
Lemoore, CA05-2024
Skills
- Customer service
- Cash handling
- Inventory management
- Point of sale
- Team leadership
- Conflict resolution
- Time management
- Training and development
- Attention to detail
- Task prioritization
Timeline
Lead Cashier
Leggings and Beyond - Visalia Mall
05.2021 - 05.2022
Banquet Server / Bartender /Coffee Barista
Marriott
04.2018 - Current
Associate of Arts - Liberal Arts
Westhills Lemoore
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