Alejandra Delgado
Tracy
Summary
19 year old with a friendly and professional demeanor willing to learn and excel in dynamic environment. Energetic and organized individual with knack for problem-solving and excellent communication skills. Familiar with logistics and routing systems and adept at multi-tasking in fast-paced environments. Dedicated to optimizing response times and ensuring customer satisfaction. Seeking to transition into a new field with the ability to quickly adapt to new tasks.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Tow Truck Dispatcher
Loyal Towing
02.2025 - 05.2025
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
- Optimized route planning for faster service delivery while minimizing fuel costs for the company.
- Reduced delays by monitoring traffic conditions and providing alternate routes to tow truck operators.
Crew Leader
Golden Corral Buffet and Grill
02.2024 - 02.2025
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Server
Golden Corral Buffet and Grill
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Reset and cleaned tables quickly to prepare for new customers.
- Handled returns and exchanges with professionalism, ensuring customer satisfaction while adhering to store policies.
- Accommodated diverse payment methods including cash, credit cards, gift cards, coupons, and mobile payments for seamless transactions.
Education
Tracy High School
Tracy, CA05-2024
Skills
- Bilingual
- Quick learner
- Team player attitude
- Reliability and punctuality
- Customer Service-oriented
- Problem-solving abilities
- Continuous improvement
- Adaptability
Accomplishments
- Supervised team of 9 staff members.
Certification
- CPR certified
- Food handler
- Sexual harassment and abusive conduct prevention training completion certificate
- Emergency management institute FEMA
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Tow Truck Dispatcher
Loyal Towing
02.2025 - 05.2025
Crew Leader
Golden Corral Buffet and Grill
02.2024 - 02.2025
Server
Golden Corral Buffet and Grill
02.2024 - 02.2025
Tracy High School
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