Alejandra Barrientos
Panorama City
Summary
Dedicated manager focused on optimizing operations and elevating customer experiences. Known for strong communication and training skills, successfully led teams to achieve high standards in service delivery and hygiene compliance. Dedicated manager with a strong focus on customer service, operations management, and staff training. Proven ability to enhance customer experience and maintain hygiene standards in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Manager
European Wax Center
Glendale
12.2023 - 06.2025
- Managed daily operations and staff schedules to ensure efficient service delivery.
- Trained team members on customer service protocols and waxing techniques.
- Monitored cleanliness and hygiene standards in service areas and equipment.
- Assisted customers with product selections and appointment bookings.
- Coordinated inventory management, ordering products as necessary for services.
- Resolved customer complaints swiftly to enhance overall experience.
- Conducted regular meetings with staff to assess progress and identify improvement areas.
- Provided leadership during organizational changes and crisis situations.
Guest Service Associate
Eurpean Wax Center
Burbank
07.2022 - 12.2023
- Greeted and welcomed guests with a friendly demeanor.
- Provided detailed information about services and products offered.
- Assisted clients in scheduling appointments via phone and online systems.
- Maintained cleanliness and organization of the reception area.
- Collaborated with team members to ensure efficient service delivery.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Welcomed large volume of guests and improved overall customer service.
- Handled check-outs for departing guests by providing accurate billing statements and collecting payment when necessary.
Skills
- Customer service
- Inventory management
- Operations management
- Hygiene standards
- Cash handling
- Appointment scheduling
- Effective communication
- Schedule preparation
- Shift scheduling
- Staff training
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Manager
European Wax Center
12.2023 - 06.2025
Guest Service Associate
Eurpean Wax Center
07.2022 - 12.2023