Aleena Iqbal
Chilliwack,BC
Summary
Customer-focused Sales Associate with a solid understanding of retail dynamics and customer service standards. Experienced in providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Volunteer
Chilliwack General Hospital
Chilliwack, British Columbia
09.2023 - Current
- Helped patients and families feel comfortable during challenging and stressful situations.
- Ensured that all equipment used in administering IV therapy was properly maintained and sterilized according to standards.
- Observed patients closely during the course of their treatments for signs of adverse reactions or complications.
- Offer warm blankets and refreshments as needed.
Sales Representative
Virgin Plus
Chilliwack, British Columbia
02.2023 - Current
- Sell telecommunications products and services to individuals.
- Build market position by locating, developing, defining, negotiating, and closing relationships.
- Keep knowledge of current technology trends.
- Manage relationships with customers, serving as the key point of contact.
- Build customer loyalty with potential prospects.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
Cashier
Safeway Sardis
Chilliwack, BC
09.2022 - 03.2023
- Provide a positive customer experience with fair, friendly, and courteous service.
- Register sales on a cash register by scanning items, itemizing and totaling customers' purchases.
- Issued receipts, refunds, credits or change due to customers.
- Worked closely with front-end staff to assist customers.
- Processed refunds for worn, damaged and broken merchandise.
- Resolve customer issues and answers questions.
- Bag purchases if needed.
Volunteering
Evergreen Baptist Housing
White Rock, BC
07.2022 - 08.2022
- Encouraged participation in leisure activities that promote self-esteem and well-being.
- Helping with food distribution during mealtimes.
- Ensuring a positive environment for the residents.
- Approached residents and engaged in conversation through use of effective interpersonal and people skills.
- Maintained schedule of assignments to meet deadlines.
- Conducted activity groups focusing on areas such as stress management or relaxation techniques.
Receptionist
Tommy Gun's Original Barbershop
Tsawwassen , British Columbia
07.2021 - 07.2022
- Built and maintained productive relationships with employees.
- Welcomed customers to front desk and engaged in friendly conversations while conducting check-in process.
- Assisted guests with check-ins and check-outs in a timely manner.
- Processed efficient and accurate cash, debit and credit card payments using Point-of-Sale system.
- Counted money in cash drawer at the beginning of shift/ end of shift to ensure that amounts were correct and have sufficient change.
- Recommended, selected and located products based on customer desires.
Education
High School Diploma -
École Panorama Ridge Secondary School
Surrey, BC06.2022
Some College (No Degree) - Nursing Track
University of The Fraser Valley
Chilliwack, BCSkills
- Customer Service
- Relationship Building
- Teamwork
- Product Knowledge
- Interpersonal and Written Communication
- Conflict Resolution
- Flexible Schedule
- Product Recommendations
Accomplishments
- Top 5 Sales Representatives (Holding Second place in the region): November 2023
- GPA: 3.82
- Honor Roll: Grade 8-12
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
French
Professional
Fijian
Professional
Arabic
Professional
Spanish
Limited
Certification
- Standard First Aid: October 29th
References
References available upon request.
Timeline
Volunteer
Chilliwack General Hospital
09.2023 - Current
Sales Representative
Virgin Plus
02.2023 - Current
Cashier
Safeway Sardis
09.2022 - 03.2023
Volunteering
Evergreen Baptist Housing
07.2022 - 08.2022
Receptionist
Tommy Gun's Original Barbershop
07.2021 - 07.2022
High School Diploma -
École Panorama Ridge Secondary School
Some College (No Degree) - Nursing Track
University of The Fraser Valley
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